Norwegian letter "Ø" in Firefox and PDF output

Forum|Forum|19 years ago
November 13, 2006
3 replies
644 views

My webhelp output from RoboHelp X5 works ok in Safari, Opera and IE. But in Firefox, the norwegian letter Ø is exchanged with an questionmark (?). This happens only in the GUI (like the buttons and searchfield), not in my helptext. The problem is both on Win and Mac OS.

I have the same problem when making a printable documentation. In my PDF, in the bookmark on the left side all instances of Ø is exchanged with a strange letter. In the helptext in the document Ø is showing as it should.

Ohter norwegian letters like æ and å works ok.

The language in "Project Settings" is set to Norwegian.

Anyone has a solution for this? Or is it a RoboHelp BUG?

WebHelp

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RoboColum_n_

Legend

So if I understand you correctly, the problem with the PDF is limited ONLY to the left hand pane - i.e. the character displays correctly in the right hand pane? Do you have access to any other PDF driver? If not, there are some freeware ones that you can downlaod. Try and see if the problem is limited to PDFs generated through RoboPDF.

RoboColum_n_

Legend

Hi Hans. When you generate the printed document to Word, does that show the character correctly? Can you tell us also how you are generating the PDF? Are you using RoboPDF or Adobe Acrobat or some other PDF print driver?

A

Anonymous

Hi

Im using RoboPDF. The thing is that the letter Ø shows up in the documenttext, but not in the bookmark section in Adobe Acrobat Reader (the left pane where you get an overview of all chapters and can click on the chapter you want to read). That's where the Ø is missing... So, this is not happening in Word, because you dont have this functionality in Word.

RoboColum_n_

Legend

Hi Hans.

The fact that the output works OK in all browsers EXCEPT firefox and the fact that the help text is unaffected indicates this is NOT an RH bug. This sounds like a problem Firefox is having with your skin.

A

Anonymous

Thanks for you quick answer!

yes, I its probably a problem with Firefox. I just tested Flash-output, and that works fine also in Firefox.

But what about the PDF output? That has nothing to do with any browsers or OS, its the same problem on both win and mac...

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