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MaggieMS8
Participating Frequently
October 23, 2020
Question

Not seeing complete search results or their ranking in RoboHelp 2020

  • October 23, 2020
  • 11 replies
  • 285 views

Hello! 

 

We recently shifted to using RoboHelp 2020, and in fact, just today, I updated to the latest version as well. However, I am seeing a problematic issue with RH's search results that I'd really appreciate some help with. I am probably missing a setting or something, but I just can't figure it out. 

 

We are no longer seeing any rankings and some of our results are missing as well. Please see the image below. While our old output yielded 61 topics, the new one only does 10.

 

 

I tried this setting below but all it does is increase the results to only 20 per page. Enabling the substring search doesn't help either. I looked over the Project Settings, Preferences, but there doesn't seem to be anything that relates to this. 

 

 

 

 

I am still not able to see all my results, ranking,  nor any nav arrows at the bottom of the search results allowing me to move on to another page like we used to (image below). 

 

 

Finally, some of our topics aren't even showing up in the search results even though they are in the project and display in the old version. 

Any auggestions or ideas would be much appreciated!

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    11 replies

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 23, 2020

    Rankings are no longer given as far as I can see. Not sure but I think the reason is they are in ranking order.

     

    You can set the page limit higher than 20 so try 100.

     

    I set up a test and found 61 results were given. I then set the limit to 70 and whilst I haven't counted, I think they are all accessible by scrolling down.

     

    I then set the limit to 10 and whilst it told me the correct number of results was 61, you could only access the first ten. As you say, no means of accessing another page. I will ask Adobe how you are supposed to get to the next page.

     

     

     

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