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A
Anonymous
September 6, 2011
Question

numbers of license

  • September 6, 2011
  • 2 replies
  • 1762 views

Hi experts,

our scenerio:

we have 10 users need to search information in RH9 and other 2 users not only need to search but mostly focusing on editing/creating the documents, and we wish to use the statistical reports, plus the two editors want to get feed back from 10 users when they are searching in the RH9 and accomadate their suggestions into their work.

by reading the on line manuals, I understand that we would need to buy one RH9 Server version, and one RH 9, other 10 users would just need the free Adobe Reader 10 we would be able to satisfy our needs, am I right?

Thanks in advance for all of your opinions,

Fran

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2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 7, 2011

Adobe Reader is for reading PDF files and nothing to do with RoboHelp.

Each person who is creating content needs RoboHelp 9. Users need nothing to search and use the help. Where you go from there depends on what you are trying to do. If you just need comments from the other people on the content then the AIR help that Jeff has suggested is one solution with the advantage you don't have to spend any more money.

RoboHelp Server is more about ascertaining details of the topics visited, search terms, searches that failed to find a topic and stuff like that. At $1999 that seems quite a price to pay to learn how 10 people are using the help. Heck, it would be cheaper to take them out to dinner and talk to them.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 7, 2011

What sort of help are you thinking of creating? 10 users searching the help don't need anything except access to the help you create. If it's going to be hosted on a server, then you might need RH Server; but the fact that you want feedback to the content creators/editors leads me in the direction of using AIR Help (it has a commenting feature). However, I'm not sure the browser-based version of AIR Help can be hosted/managed with RH Server - you'll need to look into that.

The number of RH licenses is dependant upon how many people will be using RH to create your help content.

A
Anonymous
September 7, 2011

Thanks Jeff and Peter,

1. As I understand AirHelp's commenting, especially the "shared commenting" need acrobat X Pro to work with it. and it would only allow the users commenting on PDF file. am I right?

What we need is when users are searching from WebHelp or AirHelp (browser based) they can make comments, and these comments could go back to editor on time. and we will need statstical reports (not just dinner:) for sure.

2. In this case, if we have two editors, I guess we will need one server version, one RoboHelp 9 version. or if we only have one editor/creator, one server version is good enough  for both creating and hosting the comments. is my guessing right?

3. Since we will have server version, do any of you can tell which type of Help would be the best for us, WebHelp or AirHelp? pros vs. Cons?

Thanks more,

Frances

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 7, 2011

As I understand AirHelp's commenting, especially the "shared commenting" need acrobat X Pro to work with it. and it would only allow the users commenting on PDF file. am I right?

You are mixing up the shared review feature and commenting. Shared Review is where you create a PDF so that a subject matter expert can comment on the content you have written so that you can revise it.

Commenting is an AIR Help feature that allows users to add what they want. It might be some supplementary instructions that only apply in their organisation, it may be some supplementary information, it is whatever they want. Comments can be shared between users as long as they are on the same network. I am assuming that as you only have ten users they are on the same network so you could use the AIR Help commenting feature.

However I note that you are talking about browser based air help and commenting is not available there or in webhelp. I believe it is available in webhelp pro which requires RoboHelp Server.

In this case, if we have two editors, I guess we will need one server version, one RoboHelp 9 version. or if we only have one editor/creator, one server version is good enough  for both creating and hosting the comments. is my guessing right?

You need one server licence for each server from which the help can be accessed. So if all users access the help from one location you need one licence. If different users access the help from different servers you need multiple licences. I am still struggling to understand the use of server with just ten users. Do you really mean ten people or may ten organisations or something else?

Everyone who is going to edit this help needs a copy of RoboHelp. If they are going to edit the same project at the same time you are also going to need source control.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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