Inspiring

Question

Odd Pages Only?

Forum|Forum|17 years ago
January 21, 2009
6 replies
4944 views

Using RoboHelp 8 and Word 2007, whenever generate a Word file, the prints every page in the project, but it numbers the pages in Word as odd: 1, 3, 5... Now, when I export to PDF, it shows all pages---1, 2, 3, 4, 5, 6...--but all the evern pages are blank. What could be happening?

Thanks in advance.

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G

GnorbXAuthor

Inspiring

All the layouts have been new, none have been duplicated. That said, I created another, called "Test". Kept it simple (no conditionals). Still get the issue.

Could it be that somehow this project was corrupted? How would something like that happen?

Peter Grainge

Community Expert

Create a backup of the project and then delete the CPD file. Reopen the project and try again.

If the problem persists, let me know the size of the project zipped up. Don't send yet.

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G

GnorbXAuthor

Inspiring

Good point. I'd missed that.

I went ahead and tried it with another one of my projects. The only difference between this new project (project 2) and the first project (project 1) is that I'm not using conditionals in this project.

Project 2 printed fine: pages 1 through 7, odds and evens.

Project 1 had problems with both the "Printed Documentation" basic settings and the "Printed documentation" with conditional settings.

So it looks like there's something in this project. I wonder what it could be.

Peter Grainge

Community Expert

Create a new print layout and not a duplicate.

See if that fixes it.

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G

GnorbXAuthor

Inspiring

"Did you install Word 2007 after installing RH 8? " - No. Word 2007 was installed before RH8. Previously, I had RH6 installed on this machine.

" Are you working the project from a server? " - No

" Are you selecting (None)... in the "Apply CSS to all Topics" field of the last Printed Doc wizard page?" Yes. Tried RHStyleMapping.css but all it does is change my style edits. Page numbering remains the same.

"Are you instead selecting Use Styles from > Microsoft Word Template?" - No.

Might have to end up calling tech support over this one.

Peter Grainge

Community Expert

You didn't say whether you had tried a new project and what the result was.

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G

GnorbXAuthor

Inspiring

Nope. I'd send you a screenshot if I could. Here's what's happening:

When I export from RoboHelp, the Doc is created. Scrolling down through the doc, It's all continuously used pages: no blanks; the first page has something in it, so does the second, and the third, etc. However, the numbering has the pages as 1, 3, 5, 7 (or even i, iii, v, if I'm at that part of the document). When go ahead and PDF the document, all the pages show up, odds and evens, but all the even ones are blank.

My question is how to get the text into all pages, odd and even, from RoboHelp. This issue is easy to handle when the document is short, just a couple of pages, really, but when I have a 300 page document on my hands I don't want to be extracting 1/2 the pages because they're blank, then having to renumber so that it's not all odd numbers.

Thanks.

Peter Grainge

Community Expert

Create a new project with enough fresh content (garbage) to generate a document that should have this problem. Does it?

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MergeThis

Inspiring

Did you install Word 2007 after installing RH 8? It needs to be installed before installing RH 8.

Are you working the project from a server? The project needs to be on the same local machine where RH 8 is installed.

Are you selecting (None)... in the "Apply CSS to all Topics" field of the last Printed Doc wizard page? Try selecting RHStyleMapping.css and see if you get different results.

Are you instead selecting Use Styles from > Microsoft Word Template? If so, you'll probably need to rework that template.

Good luck,
Leon

G

GnorbXAuthor

Inspiring

As far as I can tell it's a released version: 8.0.0.203. (By the way, bookmarking your page. Looks like a good resource.) Downloaded a couple of days ago from Adobe.com.

Peter Grainge

Community Expert

Let's deal with the Word issue first. Hate to ask this but you didn't flick through and not notice the even numbers are on the left?

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Peter Grainge

Community Expert

Is this in the released version or a pre--release build? If it is the latter, you should not be asking the question here as this is for released versions only. If it is the released version, post back and I will look later. Meantime see if you get the problem with one of the sample projects.

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