I tried to delete my comment from when I hit the black reply button instead of the blue, but I can't seem to. I click More but there is just an empty white box. Anyhow, I added the pic with the blue reply button and my version is 2020.3.32.
Please use the photo icon to insert images within the post. Some supporters will not open attachments for security reasons and if you do download, you are then not seeing the image inline with the text. Then thanks to a quirk of this forum you have to close the thread and reopen it before you can reply. Crazy but that's the way it is.
Have you applied the updates? If you are on 2020.0 you cannot update from the initial release using Help > Check for Updates. Go to https://www.adobe.com/support/robohelp/downloads.html and download the latest update. You only need to apply the latest as it includes the incremental changes. Once you have applied a later update, Help > Check for Updates will work in the future.
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