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A
Angelikas
Inspiring
July 11, 2022
Question

One-Trust Cookies banner script gives strange result.

  • July 11, 2022
  • 2 replies
  • 1051 views

Hi,

I added One-Trust script for cookies banner and the output gives some unexpected results.

Main page doen't display the content and in topics there is additional content.

This is the script:

<!-- OneTrust Cookies Consent Notice start for help.english.com -->
<script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="a5bb5a1c-e336-40f5-9902-2413499c0da8"></script>
<script type="text/javascript">
//<![CDATA[
function OptanonWrapper() {}
//]]>
</script>
<!-- OneTrust Cookies Consent Notice end for help.english.com -->

 

Did anyone have a similar issue? Do you see any obvious mistake in the script?

    This topic has been closed for replies.

    2 replies

    Sleant
    Sleant
    Inspiring
    June 26, 2024

    I get the exact same blown up magnifying glass! Did you ever find a solution? This would greatly help us go from html5 to frameless output. Praying you got a solution. Thank you.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 11, 2022

    I don't know if it is the same issue and I certainly cannot comment on the script. However, I had a similar issue with a script I was given to inject into some topics. I went to the people who provided the script and told them it was not working in topics that were HTML5 and CSS3 compliant.

     

    They provided a different script. Perhaps you could go back to where you got your script?

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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      A
      AngelikasAuthor
      Inspiring
      July 12, 2022

      OK, thank you Peter, I will 🙂

      A
      AngelikasAuthor
      Inspiring
      July 15, 2022

      Hi @Peter Grainge,

      Along the issue with cookies banner from One-Trust vendor, my website started to not respond - blank homepage, with skin background only.

      After removing the cookies banner completely - this issue remained. One-Trust returned to me that the issue was now on their side. Only when I turned off the GDPR option - website started to work, url: help.english.com

      Wondering what can be the reason and how to make GDPR on again, as it is legal a requirement, and then I will need to implement cookies banner again. I found also that GDPR should be activated to have the cookies banner working, is that right?

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