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nba_fortra
Participant
February 1, 2023
Question

Online help search not working....

  • February 1, 2023
  • 2 replies
  • 172 views

After upgrading RH to 2022.0.346 from 2017, search is not working in our online help in our browser-based management app. Search works in the output English Web Help locally (on my PC) but not when the output files are part of our context-sensitive online help system in our management console. This worked properly with the output from RH 2017. We get this error in the dev console when we enter a search term in the Search box:

"return a.onkeyup=function(a){if(!f||f===a.keyCode)return e.call(c,a,a.currentTarget)}}},{key:"data_scroll",value:function(a,b){var c=this,d=this._data_event_callback(b),e=d.opts,f=e&&e.delta||..."

in rh.min.js

We open the help in a new browser window. If we refresh the window, the search results show up. I added a screenshot of the error.  I tried removing the .gz files as noted elsewhere--made the problem worse. Now refreshing the window does not show the returned results. 

Help.

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    2 replies

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    nba_fortraAuthor
    Participant
    February 6, 2023

    Solution seems to be to do the project upgrade from 2017 to 2022 by sequentially upgrading the project to 2019, then 2020, then on to 2022. Now works with a few little glitches. Like the CSS file doesn't seem to be used so the look and feel is off. But that minor compared to the content and search.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 1, 2023

    If it's working locally & not on the webserver, then I would suspect that something isn't in synch with the server. have you tried deleting all the files off the web server & re-uploading them? Did you create a new Preset in 2022 after upgrading the RH2017 project?

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    nba_fortraAuthor
    Participant
    February 1, 2023

     I did create a new preset. I did  not rip and replace all the files. Have to give that a try in our test environment. We'll see what happens if I do that. Thanks.

    N
    nba_fortraAuthor
    Participant
    February 1, 2023

    I tried removing and replacing all the help files. No difference--search still does not work. I'll try deleting and recreating my preset too. Any other suggestions for next experiments? Thanks.

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