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Question

Online review using Creative Cloud

Forum|Forum|3 years ago
November 30, 2022
3 replies
742 views

Robohelp 2022.0.346 Review: File cannot be seen in Adobe Creative Cloud even though it is listed there. Browser Chrome.

Posted a review using the Review tab in Robohelp.

Invited reviewer.

Got feedback.

Received email from Creative Cloud.

Clicked to open browser (Chrome)/

Comments appear but the file contents do not appear.

Since cannot view the feedback file and the topic in Author view on same screen, cannot view annotations to correct the content.

Thanks

This topic has been closed for replies.

Peter Grainge

Community Expert

As it says in that topic, you don't. "In the initial release, the Resolve and Delete options will not be enabled. You will need to switch from Review mode to Author mode and make the changes manually."

This still has not been changed.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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A

Alan27002724asmoAuthor

Known Participant

Thanks again. I believe in the version 2022.0.346, the resolve and Delete options in the Reviewer comment section are activated. The Resolve button removes the comment from the Reviewer Comments section (on the right). I am having difficulty understanding the relationship with the topic in the Author mode that I am correcting. It is very difficult if not impossible to make corrections when one cannot see those corrections while editing a topic. Switching back and forth is not a solution. How can one see the corrections made by the reviewers and the topic in Author tab at the same time?

Peter Grainge

Community Expert

I don't know any other way to say this. You cannot see the comments and author mode at the same time. Speak to support if you want their confirmation.

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Changes are needed. Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

This describes the whole process.

RH2022 Project Reviews (grainge.org)

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Alan27002724asmoAuthor

Known Participant

Thanks for your quick reply. I understand that all corrections, annotations, etc. that appear in the Feedback topic appears in the Review tab of the Robohelp intf. OK. I get that, but I cannot view the feedback topic side by side with the topic in the Author tab that has to be corrected. How do I view the reviewed and annotated topic side-by-side with the topic in the Author tab?

Thanks

A

Amebr

Community Expert

I believe you're supposed to view the revew edits and comments within Robohelp, not through Creative Cloud. Can you see the edits and comments on the Review tab in Robohelp? I think you need to click Active, then expand the relevant review and open each topic.

A

Alan27002724asmoAuthor

Known Participant

Thanks for your reply. Yes, I get that, but I cannot view annotations, comments and corrections side by side with the topic in the Author tab. Even if there is only one correction in the Review topic in the Review tab, it is very difficult and awkward to correct a topic when you cannot see the corrections in front of you. How can I view the corrections side by side with the topic in the Author tab?

Thanks

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