A

Anonymous

Answered

Opera Browser Problems: TOC not expanding & search showing error

Forum|Forum|16 years ago
December 30, 2009
2 replies
2355 views

RoboHelp HTML

RH8

Opera 10.10

In the WebHelp project generated, my table of contents (TOC) does not expand in the Opera browser. Regardless of whether I click the + sign next to my topics or the topic text, the TOC does not expand.

Also, when I select the search tab/link in my output, an error is listed where the results would be shown, which states, "Error: Failed to initialize database."

I haven't been able to located any suggestions in the RoboHelp documentation or on the forum, so I don't have a clue where to begin. I know that these problems don't exist in Explorer, Chrome, Safari, or Firefox. Any suggestions you have would be most helpful!

WebHelp

This topic has been closed for replies.

Correct answer Peter Grainge

Opera is not a supported browser. If the help is otherwise working OK in IE, FF and Safari, there might not be much you can do about it.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

A

Anonymous

Thank you both for your helpful responses!

I was under the impression that Opera was supported from this link. Unfortunately, I totally missed the date and the word archived in the subject.

http://kb2.adobe.com/cps/693/rb_69353b.html

It would be nice if the RoboHelp documentation had an explicit section on supported browsers because all I could find was a listing for additional browsers on the What's New in RoboHelp 8 page.

Happy New Year!

Peter Grainge

Community Expert

You should add a comment via Community Help stating "only IE, FF and Safari are supported and that should be covered in the help". That way others find that information and it gets to Adobe's attention.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Anonymous

Peter, after looking at the Community Help, I wasn't 100% sure where I should make this post. Could you send me a direct link? I may be looking at the wrong thing.

Peter Grainge

Correct answer

Community Expert

Opera is not a supported browser. If the help is otherwise working OK in IE, FF and Safari, there might not be much you can do about it.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Captiv8r

Legend

Hi there

You might try creating a "Pure HTML" version of your help. See if that displays okay in Opera. If so, perhaps your developer could create a routine that checks the browser and opens the desired help.

Or, you could create a link in the main help system that would allow an Opera user to click and open the "Opera version".

Cheers... Rick

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I'm also trying to resolve this issue with Opera & Robohelp. I've generated a Pure HTML copy of my help and the TOC chapters expand now; however, they do not stay expanded when navigating to the next chapter heading. Also the Search tab has every character in the Help doc as a searchable entry.

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