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Known Participant
September 27, 2022
Question

Output for Microsoft HTML Help's CHM won't open: File is only 1KB!

  • September 27, 2022
  • 1 reply
  • 96 views

I updated RH 2020, trial version.

 

I selected the Microsoft HTML Help preset, which I finally find due to someone named Peter.

 

I configured the preset: I selected the TOC file. I specified the output folder, which is on a different drive than the project folder. (I knew that it could not be in the location whose parent folder was the project folder.)

 

Then I clicked the command button to generate the CHM. The progress display continuously indicated the various task that were being performed during the generation process.

 

Ultimately, I clicked the View Output button. The program displayed an error message indicating that the CHM filed could not be opened. I checked the output designation folder; and, the file existed. However, it was only 1 KB. I double-clicked the CHM file; but, the same error message appeared as when I attempted to open the file from within RoboHelp.

 

As an aside, I tried he same process  (i.e., MS HTML Help creation) with RoboHelp’s sample project, namely, Compass Travel. And, wouldn’t you know it? The CHM file did properly generate and display; even the bookmarks functioned as expected.

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    1 reply

    Community Expert
    September 27, 2022

    I've provided some troubleshooting suggestions here:

    https://community.adobe.com/t5/robohelp-discussions/presets-selection-microsoft-html-help-is-missing-from-the-list/td-p/13224245

     

    Please continue the conversation in the linked thread so we don't have two separate discussions going at the same time.

    Known Participant
    September 27, 2022

    Thank you for the reply. Further, I shall continue any related future matters in the original post.