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ChadM
Known Participant
May 12, 2015
Question

Output to pdf errors results in nothing created

  • May 12, 2015
  • 3 replies
  • 666 views

Hello, I'm using Robohelp 10 and Word 2010, both products are installed locally on a legal copy of Windows 7 Enterprise. Robohelp is current as I checked for updates yesterday. I have tried many different help projects ranging from 10-2000 topics with the same results. I have deleted the PSS files first, and see the same results.

Starting Robohelp and double-clicking Printed Documentation results in this error message ( I also see the same message when generating WebHelp however the compile is always successful):

After clicking ok the Print Document General screen appears, the same message pops up, and all drop-down menus are blank:

It is possible to continue clicking Next after manually entering the location and file name.

After arriving at the final screen, I am able to click Save and Generate with no further errors,

However nothing happens except the word Ready appears in the status bar.

If anyone has encountered this before or knows where I might find a solution posted previously I would be very appreciative.

Thanks for your time,

Chad

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3 replies

C
ChadMAuthor
Known Participant
May 29, 2015

Hi Peter,

Rebuilt the VM box installed RH10.

Applied 10.1 patch.

Still seeing the Invalid Parameter error and when trying to output to pdf it just sits.

Is there some other Adobe product needed to create the pdf that this box may be missing?

If not I will have to start the search for another product to output to pdf as I have no options left.

I could upgrade to 11 but will likely have the same problem.

Thanks

Chad

C
ChadMAuthor
Known Participant
June 1, 2015

Hi Peter,

Rebuilt VM installed RH11 trial. Same invalid parameter error. Still will not output pdf, just sits and says ready.

Do you think it may be a rights restriction somewhere?

Back to using version 10.1 it outputs as Review pdf only, but will not output from Printed Documentation pdf.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 1, 2015

Have been away and will be in hospital Wednesday.

When did you download trial, recently? Did I ask if all patches applied?

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ChadMAuthor
Known Participant
May 27, 2015

sorry i forgot to add after i applied the new whproxy.js patch.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 12, 2015

It is more common to delete the CPD file and reopen the project.

Have you tried with one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

Also have you applied all the patches?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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ChadMAuthor
Known Participant
May 13, 2015

Hi Peter,

Thank you for responding.

I will try deleting the cpd, and I will also try a sample project.

I checked for updates on Monday; is there somewhere else I should look for a patch or does that updates inquiry catch the patches as well.

Chad

C
ChadMAuthor
Known Participant
May 13, 2015

Hi Peter,

I deleted the CPD file and Incorrect Parameter message still shows; however, the drop-down menus now show options and I can proceed through the wizard. When I click Save and Generate, still nothing happens and the message in the status bar says Ready.

I then tried a sample report and the scenario is identical. It's starting to seem like perhaps there is something wrong with the conversion procedure; namely that it isn't starting or something is missing that prohibits it from starting.

I did notice that the Advanced PDF settings button is greyed out even though I have selected to output a pdf and also the document name is .doc not .pdf.  I'm guessing Robohelp automatically creates a new file from the .doc that is named .pdf so I don't specify .pdf anywhere the the setup.

Do you think a complete uninstall and re-install might help in case any components are missing or damaged?

Thanks for your help

Chad

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