Skip to main content
A
anissaf50106463
Known Participant
March 11, 2019
Question

Output-very slow response

  • March 11, 2019
  • 1 reply
  • 991 views

Hello,

I am currently using Robohelp 2019, and i am facing problems with the output as it is very slow to open a topic which can be a problem for the reader.

I noticed that when generating the output (responsive HTML5), even with a certain TOC and certain tags the output file keeps generating all the topics in the project which i assume can be the source of how slow the display of the output is .

How can i fix it ?

Thank you,

This topic has been closed for replies.

1 reply

S
Community Manager
Stefan GentzCommunity Manager
Community Manager
March 11, 2019

There can be many reasons why it might be slow. Can you specify "slow" a little bit more and give some more details? Where is your output located (local on your computer) or on a server? If on a server, how are you accessing the help? Through your corporate network, through the web or maybe through a mobile phone connection?

Also, how do your topics look like? Are there remote images that have to be loaded over the web, are you using web fonts, a lot of JavaScripts, etc. that have to be loaded first? What about your style sheets? Do you have a lot of them and are there very complex?

Also, which browser are you using to access the published output?

A
anissaf50106463Author
Known Participant
March 11, 2019

Thank you for your support,

My output is local* and i access the help through the web using "google chrome".

My topics are composed of HTML pages and Word documents both imported and i use only one style sheet for all the topics.

The output takes time to load when opening a topic from the TOC and the output file includes all topics of the project which are sometimes not needed to be displayed .

Greetings,

S
Community Manager
Stefan GentzCommunity Manager
Community Manager
March 11, 2019

Hm. This is a little bit confusing for me. What do you mean with "the output file includes all topics of the project". Are you somehow compiling all topics into one single file?

Also, what do you mean with "My topics are composed of HTML pages and Word documents"? Have you somehow included real word documents into HTML topics?!?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices