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MM_Acton
Inspiring
May 7, 2012
Question

Page numbers in Word TOC not correct; have to open doc and update

  • May 7, 2012
  • 9 replies
  • 1604 views

I'm using RoboHelp HTML 9 and Word 2010.

I generate a Word doc (.docx) as one of my outputs. The Word TOC works -- that is, if I Ctrl-Click one of the items in the TOC, I'm taken to that item.

A user just came up to me asking why the page numbers are off. Here's what I see.

I use SSL to generate the Word doc.

In the TOC, I look for the topic "Setting Up Comments." It's listed as being on page 30.

I Ctrl-Click that TOC item and it takes me to the topic, but when I look at the footer, it says this is page 28.

If I go back to the TOC, right-click, and choose "Update page numbers only", Word updates the TOC, which now shows the correct page number, page 28.

In other words, generating my printed doc is now a multi-step process:

  1. Use SSL to generate the Word doc.
  2. Open the Word doc and update the TOC.
  3. Save the Word doc.

Shouldn't the TOC be right the first time around? Am I forgetting to do something?

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9 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 8, 2012

Very occasionally I have seen people report this before.

Check to see if it is all projects or just this one. I suspect the latter in which case all I can suggest is creating a new print layout, not a duplicate.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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MM_ActonAuthor
Inspiring
May 8, 2012

Since we have only one project here at the moment, I opened the RH sample Employee Care project. I used the Printed Documentation Location Based US layout.

The topic Contacting Human Resources is listed as page 20 in the TOC, but when I go to that topic using Ctrl-Click, the footer says page 15.

If I update the TOC, the TOC now says page 23. If I go to that page using Ctrl-Click, the footer says 23.

In other words, it seems to be a problem in the RoboHelp sample.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 8, 2012

Your example was not the best, many chapters have such a topic. However, I am seeing issues there.

In another project I am finding the page numbers correct so I will need to do some more digging.

Meantime, given the problem can be recreated using the sample, you should report it as a bug.

Please follow this link.

http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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