PDF bookmark hierarchy is incorrect using RoboHelp 2019

Karin

In Classic if you had some topics with H1 and some with H2 you got different results according to whether or not you ticked Maintain HTML Heading Levels.

Without any books and the checkbox ticked, the bookmarks would be indented for H2 topics.

Without the checkbox ticked, they would all be at top level, not indenting.

I think your issue is that there is no such option in 2019 and that is causing your problem.

Karin

Folders in your project structure (Project Manager in Classic and Contents in 2019) have nothing to do with the structure of any printed output in 2019 or Classic Versions. Printed Output structure is entirely down to the TOC used, that has always been the case. Am I misunderstanding you on that point?

Hi Peter,

Thank you! Issue 2 refers to the folder names that can be seen in images 1 and 2 ("outputs" and "further outputs"). These are not displayed in the bookmark section of the PDF, but should be. Folders are used as structuring elements either directly in the project or just in the TOC of the project, so they should also be shown as such in the bookmark section, shouldn't they? 

The other thing besides the code being wrong that does not work is the consideration of header levels in the bookmark section (the issue that JC2 reported initially. Header levels are only considered within the same topic. If you are having a topic with header 2, it is displayed on the same level as the "parent" topic with header 1.

I hope I could clarify my post.

Best regards
Karin

I found the exchange with Adobe and unfortunately the bookmark issue could not be addressed in Update 9 so the gaps will still be there. With that in mind, it would be helpful if you could clarify what else is not working as you expect.

Karin

I have edited your post just to add some references to the images.

If I create the same bookmarks as in Image 4, I see the same gaps as you in Image 3. Did you keep a copy of the old thread and am I right in thinking that Adobe acknowledged the bookmark issue where you are saying the code is still wrong?

Please clarify what you mean by Item 2 in your last post. I am not getting what you expect to see or where.

Hi there,

I just checked into these issues again with update 9 and a fresh sample project that I adjusted slightly. This is what I found:
1. the bookmark code is still wrong (saying <h1><a id="bookmarkname"></a>First Topic</h1>)
2. Folder names are still not shown in the PDF bookmark section
2.a) they are shown correctly in the PDF's TOC
3. Headers with bookmarks are partially displayed, but usually on a wrong level in the PDF bookmark section. So, something seems to have changed in the behavior here, but it is still wrong.
Example:
Topic structure
H1 without bookmark
H2 with bookmark
H3 with bookmark
H2 with bookmark

Display in bookmark section of PDF (- means one level down)
H1 without bookmark
- H2 with bookmark
Empty (H3 with bookmark)
Empty (H3 with bookmark)
Empty (???)
- H2 with bookmark
Empty (???)
- H3 without bookmark
- H3 without bookmark
4. JC2's issue also still exists. The header levels are only considered correctly, if they are all within the same topic. Across multiple topics, the header level is ignored in PDF both in the TOC and the bookmark section.

I created some screenshots of how it is displayed:

Image 1

Image 2

Image 3

Image4

With the change to the forums, this thread has lost some of its posts. Also Update 9 has been released.

I suggest that if JC2 and Karin are still having issues with Update 9 applied, they pick things up again here.

I am having the same issue. Also, many of my Robohelp bookmarks are not displayed in the PDF bookmarks panel. Some are, but here mainly, the topic header is not displayed (thus, I get a > without any text, and upon folding up, the RH bookmarks are displayed). Unfortunately, I have no idea how to fix this.