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Achal__
Inspiring
December 8, 2023
Answered

PDF Generation Stuck on Merging HTML Files

When I am trying to generate, it gets stuck on the "Merging HTML files" status as shown below, it doesn't finish. Is there anything I am missing?

 

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    Peter Grainge
    Peter GraingeCorrect answer
    Community Expert
    December 8, 2023

    This question has nothing to do with your other post. Please don't tack unrelated questions onto a post.

     

    There is something in a topic that the process is sticking on.

     

    In the new UI the output is controlled by what is in the TOC so create two copies of your TOC and delete different halves. One should work and one should fail. 

     

    Assuming one half only failed, create a copy of it and again delete different halves. By repeating that you should narrow things down to the topic(s) that are giving grief.

     

    If both failed, you need to create smaller and smaller sections.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    December 8, 2023

    This question has nothing to do with your other post. Please don't tack unrelated questions onto a post.

     

    There is something in a topic that the process is sticking on.

     

    In the new UI the output is controlled by what is in the TOC so create two copies of your TOC and delete different halves. One should work and one should fail. 

     

    Assuming one half only failed, create a copy of it and again delete different halves. By repeating that you should narrow things down to the topic(s) that are giving grief.

     

    If both failed, you need to create smaller and smaller sections.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

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    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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