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Known Participant
August 2, 2007
Question

PDF Hyperlink not working-why?

  • August 2, 2007
  • 4 replies
  • 3450 views
I use a variety of hyperlinks within my topics - internally within the topic, externally to remote topics, externally to other media such as Excel, Word, etc. My problem is with PDF's.

My coworker can link no problem, and if I work on one of his topics, I also see the pdf. If I create the pdf, however, on my pc and embed it as a remote hyperlink, when clickin on the link in the chm, I get the good ole "Page Not Found" error in the topic pane. He and I both have XP and both use Office 2003. In our Word, we use the PDF Toolbar to compile our Word Docs into pdfs.

WEIRD THING: I created several topics awhile back in Office 2000 and those pdfs continue to work!!!! Everytime I try to update however, even those old topics, the new pdf won't open. If I restore it to the old pdf, it works again. I assume by this there is something weird on my pc with my MS Office - any ideas?

What kind of setting can we compare? Neither my supervisor nor VP has any idea why this happens - Thanks!
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4 replies

spiraljoeAuthor
Known Participant
August 10, 2007
Still no success - just created a brand new PDF from Word2003. Added the link inside my Robo topic and after compiling the CHM, I still get the "page not found" error.

Any other ideas are appreciated! (The name is small enough, it's in the right paths, etc.).
August 8, 2007
Hi Marie,

The PDF files were saved in the same folder as the project file. I changed the PDF file name to a minimum. Still, I cannot open the PDF link in FlashHelp. I am using RoboHelp 5.0.

Lisa
RoboWizard
Inspiring
August 9, 2007
Hi Lisa and welcome to our community

You say FlashHelp? If so, you are probably being bitten by the MOTW (Mark Of The Web) as I believe it is added to each FlashHelp page.

What version of RoboHelp are you using?

Cheers... Rick
August 10, 2007
I am using RoboHelp 5.
Known Participant
August 7, 2007
Hello
I have returned to this forum with a new identity, due to a job change.

Dunno if this helps but in the HTML primary output there is a limit of size in the path of the hyperlinks. I have moved my PDFs to the same folder as the project file as well as reduced the filenames of the PDFs to a minimum, hence reducing the path to the PDFs and it works. Could that be the solution to your problem?
August 2, 2007
Have you checked that the pdf file has been added to the Baggage folder? If not, you can add it manually.

Hope this helps,

Brian
spiraljoeAuthor
Known Participant
August 2, 2007
Thanks, Brian. It didn't work. It was not in the Baggage Files folder, so I manually added it as suggested and recompiled the CHM, but it still gives me the "The page cannot be found" error.
Captiv8r
Legend
August 2, 2007
Hi spiraljoe

Are you launching the .CHM file from an application? If so, you are probably encountering a bug with the path. You have to work past this using JavaScript if this is the case.

Basically, you use something called a "parser" script to determine the path "on the fly".

Cheers... Rick