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ginafromtampa
ginafromtampa
Inspiring
January 11, 2008
Question

Performance Issues with RoboHelp 7 (shutting down)

  • January 11, 2008
  • 3 replies
  • 1061 views
Several times a day when working with RoboHelp 7, I get a message that RoboHelp needs to close, and it shuts down. I have 60 GB free space on my hard drive (Windows XP Professional 2002, Service Pack 2), and the following according to the Windows Task Manager:

Physical Memory:

Total: 2.0 GB
Available: 1.15 GB
System Cache: 1.24 GB

RoboHTML.exe is using 104 MB.

RoboHelp has spikes to 100% CPU usage quite often.

I am currently running several programs and have to close out of Microsoft Office, for example, in order to use RoboHelp.

I currently have under 500 topics in my RoboHelp project. I plan to import all my localized topics from separate projects, which will add another 1500. I hope this is not the issue.
Does anyone have any suggestions? I believe I have sufficient RAM and hard drive space.
    This topic has been closed for replies.

    3 replies

    ginafromtampa
    ginafromtampaAuthor
    Inspiring
    February 27, 2008
    I'm still having the problem with RoboHelp 7 using 100% of my CPU memory and locking up. Using dual monitors now but wasn't using two before.
    A
    Anonymous
    January 15, 2008
    Hi Kathy, welcome to the forums.

    I use two monitors and have not had performance issues with RH7. But that doesn't mean that it's not a factor, just that it doesn't necessarily cause problems.

    --Ben
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 11, 2008
    The CPU figure is common and nothing to worry about. The other figures all look good. The number of topics is certainly not the issue.

    Is your project on a local drive or the network?

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    ginafromtampa
    ginafromtampaAuthor
    Inspiring
    January 11, 2008
    The project is on the root of my C drive (local). I found the following article on Adobe's support page (Troubleshoot installation problems (Technical Communication Suite on Windows XP) and I'm following the steps now.

    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402643&sliceId=1

    I will let you know what happens. Thanks!
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