Skip to main content
Groothoff
Participant
Dec 7, 2016 6:49 PM UTC
Answered

Phonegap plugin not supported

I recently purchased Robohelp 2015 and I am testing the Mobile App functionality.

I have all the IOS required items, Phonegap account etc. and still at the end of the "Save and Generate" log it says this:

Generating Zip...

Uploading Mobile App To Phone Gap Build Server...

plugin unsupported: com.phonegap.plugin.statusbar

Uploading Mobile App To Phone Gap Build Server Failed.

Internal error encountered,  Failed to generate Mobile App.

Compilation complete.

Is the plugin that comes with the application already outdated?

Any assistance would be appreciated.

Regards,

Peer

    This topic is closed to new replies. Start a new post to keep the conversation going.
    abhi_AdobeTCCorrect answer
    Adobe Employee
    Dec 13, 2016 10:03 AM UTC

    Hi Everyone,

    Fix for this problem is now available.
    Please follow the steps listed in the following KB article.

    Unable to generate Mobile App output from FrameMaker and RoboHelp

    Thanks for your patience!

    ~Abhishek

    View reply

    16 replies

    Adobe Employee
    abhi_AdobeTCCorrect answer
    Adobe Employee
    Dec 13, 2016 10:03 AM UTC

    Hi Everyone,

    Fix for this problem is now available.
    Please follow the steps listed in the following KB article.

    Unable to generate Mobile App output from FrameMaker and RoboHelp

    Thanks for your patience!

    ~Abhishek

    Translate
    GroothoffAuthor
    Participant
    Dec 13, 2016 7:02 PM UTC

    Thank you very much. I followed the instructions and it is working!!

    Translate
    Adobe Employee
    abhi_AdobeTC
    Adobe Employee
    Dec 8, 2016 3:49 AM UTC

    Hi,

    Recently there have been changes in the PhoneGap APIs that broke the compatibility with RoboHelp.

    We are actively working on restoring this and the fix should be available soon.

    Thank you for your patience.

    Regards,

    Abhishek

    Translate
    mandarm55376447
    Participant
    Dec 9, 2016 4:35 AM UTC

    can you please update this thread when the fix is in place. I am facing the same issue with "plugin unsupported: com.phonegap.plugin.statusbar" error.

    Translate
    Adobe Employee
    abhi_AdobeTC
    Adobe Employee
    Dec 12, 2016 9:40 AM UTC

    Sure. The fix is under test. Once validated, we will share and update.

    Thanks!

    Abhishek

    Translate
    Captiv8r
    Captiv8r
    Legend
    Dec 7, 2016 7:00 PM UTC

    Hi there

    I do know that the Adobe RoboHelp developers are aware of the situation. Although, I"m unsure if a fix is in the works or what a workaround might be.

    Out of curiosity, what kind of content are you planning on making installable?

    Cheers... Rick

    Translate
    GroothoffAuthor
    Participant
    Dec 7, 2016 9:11 PM UTC

    So they released software knowing that it already has an issue? Hmm...interesting.

    I am experimenting with a Standards Manual that I want to make available for mobile devices.

    Translate
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Dec 7, 2016 9:23 PM UTC

    No, it worked when the version was released. What they are investigating

    is why it isn't now.

    Translate
    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices