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A
Anonymous
April 23, 2009
Question

Pods do not stay Put in Robo version 8

  • April 23, 2009
  • 2 replies
  • 1455 views

Pods don't stay put.

I support about a dozen workstations and Robohelp version 8 authors.  (Recently updated to version 😎

In version 7, we could set up a Pod environment and it would stick.  In fact, most of my users had two environments, a simple one for lots of editing and a more complex one for building outputs. They could switch environments and loved it.

Now, everytime we open Robohelp version 8, the pods:  1) Slide together in a clump.  2) Some, such as TOC, simply go away and have to be reopened.

Again, this is happening on a dozen workstations, using Windows XP Pro with all the patches updated weekly or more often. Also, I have single-screen and two-screen workstation where we used Extended Windows DeskTop. (IE, the two monitors form one big wide monitor.)

All help appreciated. I'm getting way to much, uh, "fan" mail on this one. 🙂

Thanks, Dennis O'Neal

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    2 replies

    R
    ryamhcap
    Participant
    May 19, 2009

    I have the same problem with Pods clumping. They even move back to monitor one while using RoboHelp 8.I think it's a GUI problem with dual monitors.Version 7 worked fine.

    Other Problems:

    I find RoboHelp 8 very slow compared to Version 7 which worked fairly fast on my PC. Now it can take three or four minutes just to open a project and 30 seconds or more to open a topic dialog box. I have no clue why it's so slow. Like working online with a phone modem. Waiting is painful.

    I also found that bullets did not come over the same when opened form Version 7 projects. Where bullets were indented and used graphics, they came over as regular bullets and not indented. These bullet styles were not identified as list, but as text. I had to recreat the bullets styles.

    I can deal with formatting problems, but I cannot deal with how slow this softwaer runs. I will need to return to Version 7, if I cannot figure out why it's so slow.

    Captiv8r
    Captiv8r
    Legend
    May 19, 2009

    Hi there

    Where is your project when you are working on it? What drive letter is it on? If it's on a network location, that's probably why it's so slow. Move it to your local C drive and work on it from there.

    Cheers... Rick

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 24, 2009

    I've not seen that reported or encountered the problem across a number of machines.

    I have found the RH7 created environments are working OK but I guess it could be worthing resaving them from RH8.

    It should be OK to access the environments from anywhere but maybe it would be worth putting them in a local folder and loading them from there. For Word purposes, RH does not like Roaming Profiles that are on a network, hence wondering if the was a similar issue with environments. I don't think this is the case but clutching at straws here.

    See www.grainge.org for RoboHelp and Authoring tips

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    A
    Anonymous
    April 24, 2009

    It was a good try.

    I created a c:\robohelp environment folder.

    Saved a favorite screen arrangement.

    Closed Robohelp.

    On opening, the pods were all clumped.

    So, I clicked Load Environment, opened the local folder, and opened the new environment file.

    The Pods didn't move an inch, but continued to be clumped in one place on the left hand screen.

    I put a formal help ticket into Adobe yesterday, but have not heard back from them. I'll copy you on the answer. Er, if it works.

    Thanks for the good try. I had been mulling it over and your note put me into action.

    Dennis M. O'Neal

    Business Analyst

    California Cancer Registry

    1825 Bell Street, Suite 102

    Sacramento, CA 95825

    (916) 779-0277

    Captiv8r
    Captiv8r
    Legend
    April 24, 2009

    Hi Dennis

    Like Peter, I've not seen it reported either. I also haven't encountered it myself. However, RoboHelp 8 is new so you may be encountering an issue we haven't seen yet.

    You did say something that makes me pause a bit.

    The Pods didn't move an inch, but continued to be clumped in one place on the left hand screen.

    Does this happen across the board? Or only on workstations with multiple monitors?

    I'm wondering if you are seeing an issue whereby something was saved from a multiple monitor setup and perhaps a single monitor doesn't understand it?

    Then again, you say it worked just fine in version 7. So I'm doubtful that will help here.

    Just pondering out loud a bit... Rick

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