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A
Anonymous
April 3, 2008
Question

Pop-Up Blocked Message Appears

  • April 3, 2008
  • 18 replies
  • 1832 views
Hello,

I'm about to release a help file created in WebHelp 6.0, and some (not all) of my testers are receiving the Pop Up Blocked message bar at the top of the help file page when the help file is initially opened. I am also receiving the message. The help file does open, but the project skin's funcitonality is not at 100%. Once I allow the pop up, then the skin is fully functional as it should be. I have tried the fixes suggesting I turn off the Pop Up Blocker and also have modified the Pop Up Blocker setting in the Tools menu. (My machine is on IE 6.) Nothing works.

I have another person trying to open the help file, and the first time he tried to open it, he simply got a message saying the pop up is blocked, but the help file didn't open at all. The second time he tried to open it, nothing happened; there was no error message nor did the help file open. (He is also on IE 6.) I did have this problem earlier with some testers where the help file wouldn't open at all, and I modified the project settings by selecting Pure HTML in the Navigation Preferred Format settings dialog box. That seemed to do the trick, until yesterday when he couldn't open the help file.

Does anybody know of a fix to these two issues? I'd really appreciate any help I can get!

Thank you,
Danni
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18 replies

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A
Anonymous
April 4, 2008
I'm pretty sure. I formerly used HTML Help, and when the user opened the program (that the help files are written for), the help files were automatically downloaded to their local machine. I thought they weren't downloaded, because I didn't see the WebHelp in the folder I thought they would be if they were downloaded, but did find them in another place. I have to confirm with the programmer when he gets in.

Is there harm in having WebHelp downloaded to the user's machine?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 4, 2008
They are downloading webhelp? You sure? Why would they do that?

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A
Anonymous
April 4, 2008
I did not get the pop up blocker this time (when viewing it after generation.) Hopefully that does the trick when I publish it. I will keep you posted. Thank you everyone!
A
Anonymous
April 4, 2008
Actually, I think the help files are being downloaded onto the user's machine from the server once they open the help file. Sorry about that. I've applied Mark of the Web to see if that does the trick; I won't know till I publish it to the testers again.

I work remotely from home and I need to log on to VPN and Terminal Services to view the company's internal program (that the help file is written for.) When I access the help file from the program, I do not get the pop up blocker. If the problem was Mark of the Web, wouldn't everyone trying to get to the help file have the problem? Even though I don't get the pop up blocker when I'm in Terminal Services, I get it locally on my machine once I view the help file after I generate.

Danni
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 4, 2008
If the help is being viewed from a server, it is not the cause I thought.

Are the testers seeing a yellow bar above the help? If they click on that is Allow Active X an option?



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A
Anonymous
April 4, 2008
The help file is being viewed from a server, and my company is rather strict with IE security settings, however, the programmer and network admin claim that only I can fix this, and they can do nothing about it. I thought that maybe the IE security settings could be the problem here.
H
HKabaker
Inspiring
April 4, 2008
While you're checking around, find out (if you don't already know) whether your company has a policy on IE security settings. That's a likely next step.

Harvey
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 4, 2008
Are the testers viewing the help from a local drive or a server. Locally they will have problems unless the help was generated with Mark of the Web applied.

There are other solutions and reasons why they are getting different results but that is the correct and easiest fix.

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