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Tim D Morris
Inspiring
September 9, 2021
Question

Print Preview Inconsistent in RoboHelp Frameless

  • September 9, 2021
  • 3 replies
  • 156 views

I am using RoboHelp 2020.5.71 to generate Frameless help.  I didn't notice this issue before, but a user reported today that clicking the Print button from the Frameless help opened a blank Print Preview page.  I tested using Chrome and Edge. I am now seeing three scenarios: 1) the preview displays as expected using the correct style sheet, 2) the preview displays the correct content but the correct style sheet is not applied, 3) the preview is blank.  I am seeing mixed results for the same URL (topic).  I can click the Print button one time and get the correct preview.  I can close the preview window without printing the page, click the Print button again, and have the system now display a blank preview for the same URL (topic).  Is anyone else seeing this?  Any resolution ideas?  Thanks! 

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    3 replies

    T
    Tim D MorrisAuthor
    Inspiring
    September 10, 2021

    I just now checked back from replies.  I voted for the bug fix you listed, Peter.  I also added a bug report (not knowing you had already added one): https://tracker.adobe.com/#/view/RH-10041.  This one addresses the blank Print Preview screen as well as the loss of the style sheet formatting.  We have had multiple customers report this issue to us now.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 10, 2021

    Please click this link and add your vote if you are seeing this issue.

     

    RH-10027 | Tracker (adobe.com)

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 10, 2021

    I noticed an issue with losing the CSS styles just recently but had not looked into it further yet. I have not seen the other issues.

     

    I will report the loss of styles and include a link to this thread. You can then vote for the bug to be fixed and if others are seeing it, they should also vote.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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