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bfreed01
bfreed01
Known Participant
January 13, 2022
Question

Print Topic to PDF

  • January 13, 2022
  • 5 replies
  • 169 views

I understand that Adobe has eliminated the extremely convenient and speedy way to create a PDF document of topics on the fly.  I have tried to use the 2019 workaround of creating a ToC and configuring an output preset I called PrintPDF.  I did all that, but the effort fails due to JAVA.  I think I'm toast.

 

Error Message:

Failed to generate PrintPDF. Java installation could not be verified. See output logs for more details.

Log Details:

Java not found. See if Java 1.8(64-bit) or higher is installed and JAVA_HOME environment variable is also set.

Java installation could not be verified. See output logs for more details.

Failed to generate PrintPDF.

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    5 replies

    bfreed01
    bfreed01Author
    Known Participant
    January 13, 2022

    Thanks, Peter.  Unfortunately I am also running proprietary JAVA applications which probably don't work under newer JAVA versions, which is why we've never upgraded.  Those applications are slowly being replaced.  For now, I just output to Word, clean the document up, then save as a PDF. 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 13, 2022

    See if they can check the variable at least. Might work. 

     

    They only need to upgrade your machine. 

    ________________________________________________________
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    bfreed01
    bfreed01Author
    Known Participant
    January 13, 2022

    Thank you, Peter, the only workaround I found was for 2019.  Yes, I am using RH2020.6.76.  

    I cannot do anything about the JAVA version my company uses.  It is out of date, and IT will not upgrade. 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 13, 2022

    The requirement for Java being installed is referenced in the page to which @Jeff_Coatsworth has provided a link. You refer to using the 2019 workaround as if you are using 2020 but in another thread you refer to using 2019. 

     

    To the best of my knowledge the 2020 method wasn't required for 2019 and it found the enviroment variable in another way. Using what is described for 2020 will not do any harm but I'm not sure it will create an environment variable in the way 2019 requires. 

     

    I would try the 2020 method first. Then if it still fails to work, the JAVA_HOME environment variable may need to be set manually.

     

    For both the installation and setting the variable if needed, get your IT people involved.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    January 13, 2022

    See Peter's page on this - https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_pdf.htm

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