A

Anonymous

Question

Printed Doc Topics Out of Order/Index Keywords Misapplied

Forum|Forum|20 years ago
April 21, 2006
4 replies
2146 views

When generating Printed documentation, some of my topics are presented out of order when compared to my project's TOC. The very first topic is repeated, and some (but not all) subsequent topics show up under the wrong books or not at all. Also, Index keywords are applied in the wrong places. I will have index keywords for Topic A appearing where the title for Topic B is. When I'm using the Printed Documentation wizard, I have removed all topics and added them all back in, so this is not the problem. My WinHelp and WebHelp outputs will flawlessly list the TOC in the correct order.

Documentation

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H

HKabaker

Inspiring

Marjorie,

You say,

"First, I'm using RoboHelp for Word X5.0.1...."

I think I recall that version X5.0.2 fixed a lot of bugs, including problems with printed documentation. I haven't worked much in RH for Word, but I did see improvements doing print doc from html projects.

And it worked much better when we upgraded to Windows 98 and then to 2000.

Harvey

Peter Grainge

Community Expert

I really don't know what else to suggest. This looks like one of those problems where you have to see the actual project and be able to replicate the problems.

As well as considering the size of the documents, I believe Adobe also recommend not having too many topics in any one document. Have they covered that in their communications with you?

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A

Anonymous

Yes, they have.

I always limit my source documents to 100 or fewer topics. This is a tip for RoboHelp for Word that I learned back in the late 1990's.

Document #4 (which has the topic "Accuracy of Data") has only 27 topics.

J

jfullington

Participant

Marjorie,

I have had this issue for over a year. I am also using Robohelp for Word and have also created my own Style template. I have some projects that are huge and have no problems and than others (I just created a new project with 10 pages and the first topic is listed twice in the TOC and the second topic is skipped all together. I have had no luck resolving these issues so I hope you do. I will be watching the postings for some good news.

Jean

Peter Grainge

Community Expert

OK you didn't change the rules so much as the game! I know less about RH for Word so perhaps one of the gurus there can help? Meantime...

First have any Word patches been applied? That could easily have made RoboHelp all huffy!

Second, try another template even though the one you are using has worked OK. I am less sure than I would be with RH HTML but it's worth a try.

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A

Anonymous

I don't believe any Word patches have been applied.

The "first topic duplicating" issue started happening months ago, and I figured at the time that this was the only problem, and that I would just cut it from the doc when I would rework the doc to go to print. I did not notice the other topics being out of order until just recently, when I had a different issue with Printed documentation (a new topic was missing, and Index keywords were being misapplied). I stumbled across the fact that random other topics were appearing out of order.

I have written for free email tech support, but it will take at least a business day to receive their first reply.

Anyone else who can assist, please post!

Peter Grainge

Community Expert

So why not try another template while you wait? At least it will rule that out.

I know this is RH for Word but I have seen changing the template in RH HTML fix so many things when people were convinced it was nothing to do with their template, I've been using it for ages etc.

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Peter Grainge

Community Expert

Welcome to the forum.

I need to point you to my website and as you will see below, that may be troublesome at the moment. Mail me direct if you cannot get through in the next couple of hours. (Click my username)

Topics appearing twice is usually easy to fix. It occurs when the book is linked to the topic, so the topic prints as a result of that, and the topic itself is listed, so it prints again.

Now to wrong order bit.

Two things to try. What template are you selecting in the last page of the wizard? If it is not the Style Mapping template, change to that to see if that fixes the problem. We'll worry about appearance later.

On the next one you have to trust me! Take a copy of your project in Windows Explorer. Open the copy in RH and go to the topics list. Right click and apply one of the supplied style sheets that you have not used. Now generate the printed documentation again. I know it will look rubbish but I am hoping that will fix the wrong order bit.

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A

Anonymous

Peter, thank you for replying so quickly.

First, I'm using RoboHelp for Word X5.0.1. I have no books linked to topics at all.

As for the topics in the wrong order: I'm selecting a custom template of my own which I have used successfully for years.

Lastly, I cannot apply any style sheets to my topics, since I am using RoboHelp for Word.

I hope you can still help me.

Thank you,
Marjorie

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