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Question

Printed Docs Not Following TOC

Forum|Forum|17 years ago
August 1, 2008
13 replies
1132 views

When you generate a printed doc (in this case, Word output), you are supposed to get output of topics in a sequence that follows the TOC as outlined on the TOC panel in RoboHelp.

Instead, I am getting a complete jumble, with some topics even repeated. I have tried every combination of settings and kludges known to man (I am pretty resourceful about this, usually), but nothing seems to have any effect on it. The one good thing I can say is that it is consistent in the way it scrambles the topics.

I am using the latest RoboHelp with Word 2003 on an XP box. At this point we are reduced to cutting and pasting about 366 topics to rescramble them in the correct order.

HELP!!!

RH for Word

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Peter Grainge

Community Expert

Zizbarb

That is something to work on. If you could create a small project that exhibits this problem, I would be happy to examine it.

What is the workaround?

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Peter Grainge

Community Expert

Looking at an unrelated thread has prompted an idea.

Right click Single Source Layouts and create a new Printed Documentation Layout. Don't copy the old one.

See if that fixes the problem. The layouts can get corrupted.

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A

Anonymous

We have the same problems when trying to generate printed docs (word). One common factor we have noted is that the missing or duplicate topics always contain a table. We've developed a cumbersome work around, but it would be great if we could find a solution to this issue.

Peter Grainge

Community Expert

The only other thing to suggest is building another TOC. Which version are you using? RH7 allows you to create multiple TOCs.

Beyond that there's not much I can suggest without looking at the project, My offer stands.

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R

RYBRNAuthor

Participating Frequently

Sad to say, that didn't fix it.

Peter Grainge

Community Expert

I think if it was a bug, we would have seen this before.

Maybe in a copy of the project try deleting the RTF files and then reopening it. It's an old trick to force the creation of new RTFs.

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R

RYBRNAuthor

Participating Frequently

One thing I have noticed is that, in every case where it is picking up the wrong topic, it apparently is going to the right topic but then copying in the topic just above it in the actual word doc.

In the progress dialog while it is generating the file, it says that it is picking up and copying the correct topics, but in just about every case it is grabbing the one just above it in the actual Word doc sequence. I suspect this is a bug. I just wonder why it hasn't happened to anyone else.

Peter Grainge

Community Expert

Hmmm! I see what I see but there is something fundamentally wrong. Are you will to send me the project?

If you are, zip it up and send via http://www.transferbigfiles.com or a similar sender.

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R

RYBRNAuthor

Participating Frequently

Sorry, hadn't hit the Send button (d*mmit). Check now.

Peter Grainge

Community Expert

Please recheck. No email received.

Try the other address if necessary.

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R

RYBRNAuthor

Participating Frequently

Peter:

THanks for your help. I have sent screenshots to your "site01" mail account with the Subject line "Screenshots you requested in Adobe Forum (RYBRN).

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