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T
ThatScreenName_sUnavailab
Participant
March 20, 2014
Question

Printed_Documentation Crashes

  • March 20, 2014
  • 1 reply
  • 320 views

Selecting Printed_Documenatation crashes more than half the time in RoboHelp 10.

There are two messages saying that RoboHelp has crashed and needs to close.

Problem Event Name:APPCRASH
  Application Name:RoboHTML.exe
  Application Version:10.0.0.287
  Application Timestamp:4ff35b9d
  Fault Module Name:OLEAUT32.dll
  Fault Module Version:6.1.7601.17676

Problem Event Name:APPCRASH
  Application Name:RoboHTML.exe
  Application Version:10.0.0.287
  Application Timestamp:4ff35b9d
  Fault Module Name:ntdll.dll
  Fault Module Version:6.1.7601.18247

This happens when double clicking on Printed_Documenatation or right clicking and selecting Properties.

Sometimes it works, there seems to be no pattern though.

Tried multple projects including the sample projects.

This topic has been closed for replies.

1 reply

T
ThatScreenName_sUnavailabAuthor
Participant
March 21, 2014

And here's the solution!

Adobe Acrobat Professional 8 was also installed on the machine. Uninstalled it and Robohelp no longer crashed while using the Print_Documentation feature.

Interestingly I reinstall Adobe Pro 8 and Robohelp continued to work.

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