Printed Documentation will not generate a .docx document

Forum|Forum|10 days ago
March 11, 2026
1 reply
36 views

This problem popped up out of nowhere; all I did was update a screenshot. Now, every time I try to generate Printed Documentation, I get this:

Do I need to update my updated screenshot?

Thanks for any help anyone can offer

Lon

Peter Grainge

Community Expert

It worked before you changed the image, the screenshot is saying generation has failed to update the images. I could be wrong but my guess is the changed image is the issue.

Remove it and generate again and generate to a new location.

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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L

LonTheWriterAuthor

Inspiring

Hi, Peter!

I tried your suggestion, and it worked! Then it didn’t…

I removed the most recent screenshots (2)
published them at a different location.
Yippee!
so i tried putting them back in, one at a time to see if one or the other was the culprit.
same error message for each.
removed both again, re-published
Now getting the error message without screenshots

curiouser and curiouser...

Peter Grainge

Community Expert

@LonTheWriter Word and PDF are different presets. One cannot generate the other.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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