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Anonymous

Question

Printed Documentation - wrong TOC order

Forum|Forum|19 years ago
August 16, 2006
7 replies
876 views

Hi,

we are using RoboHelp for Word X5.0.1 (Build 606) with Windows XP (ServicePack 1) and Word 2003 (SP2).
Everything is working fine, just generating Printed Documentation makes trouble. With Word 2003 the topic order in the manual is completely wrong. It's not the TOC order and it's not the order of the source Word document, it's a total lack of order.
If I generate the Printed documentation (same project) on another PC with RoboHelp and Word 2000 everything is alright.
Can anyone solve this problem?

Thank you!

Best regards

RH for Word

This topic has been closed for replies.

Peter Grainge

Community Expert

By same problem I take it you mean topics are not printing in the order defined in the print layout, which is not the same as the TOC? Are you saying your project also prints OK with Word 2000, it's only Word 2003 that is an issue? Was RH uninstalled and reinstalled when Word was upgraded?

Also take a look at the topics on my site to see if they apply.

Then post back.

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A

AnnFreeman

Known Participant

Hello, and thanks for the reply.

The project that I inherited used a computer with RoboHelp 7 for Word and Word 2000 (or possibly earlier). I am using a laptop with Word 2003 and RoboHelp X5 + latest updates, installed in that order.

I solved the problem (scrambled TOC order) by abandoning the .dot template files that the original author / print production person used and attaching my own. I switched both the template they had attached to the Word file used in editing to RoboHelp.dot and I used the generic "Use Project Styles" when generating print documentation. After it was generated, I then opened the Word file and applied the template that they had formerly used when generating print documentation. My TOC is now ordered correctly, and the formatting appears to match that in their production PDFs (numbered section headings, etc.). Earlier I had had some font problems with fonts that were apparently present on their German OS (Arial Fett) which I didn't have. I found these and replaced them with Arial, Bold. However, there could've been other fonts or language settings that were still in their styles that I overlooked. Anyway, when I avoid using their .dot files during the print production phase, I get acceptable output.

Thanks.

Peter Grainge

Community Expert

Are you sure, the whole project is just 493KB?

Yes you can send that but it seems way too light.

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AnnFreeman

Known Participant

So did this problem ever have a solution? I have inherited a project that has had this problem.

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Anonymous

It is 493 KB.
Shall I send it to you?

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Anonymous

Yes, I tried creating a new layout. But the result was the same.
I looked at your Print Issues - thank you for this information - but I can't find the solution for my problem.
I hope you know other alternatives to do.

Peter Grainge

Community Expert

How big is the project zipped up?

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Peter Grainge

Community Expert

No you cannot delete the post. The best thing to do is take the URL of this post and then go to the General Discussion forum and create a link.

Indeed it is possible to do all sorts of things to a network including corrupt things along the way. That may be the problem here but let's leave that just for now.

Have you tried creating a new print layout in one of the old projects to see if that suffers the same problem. Also have a look at Print Issues on my site.

Post back when I will have a bit more time to look at this.

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Anonymous

I'm so sorry! I didn't want to post the question twice. Can I delete it in the General Discussion?

To your answer:
I copied it and generated it from hard disk (with Word 2000 and 2003). It's possible to generate it from a network drive, too (with Word 2000), but I don't generate it from network with Word 2003.

We have this problem with all our projects, which are created with Word 2000.
I installed and deinstalled RoboHelp for this problem several times. So at last I've installed RoboHelp under Word 2003.

I tried to create a new project and copy all topics from the old project. But it failed.
I tried to delete the TOC in RoboHelp and delete the cnt file in the project. Then create a new TOC. But it failed, too.
What else can I do?
Is it a conversion problem? With new projects we have no problems.

Peter Grainge

Community Expert

Why post this in General Discussion and RoboHelp for Word but not Printed Documentation?

Cross posts do not get questions answered any quicker, indeed they slow the process down. Some people answering a post will go to one thread, others to the second thread. End result is a messy answer and it makes it difficult for the next person along with the same problem.

Please mark the post in General Discussion as a duplicate and create a link to this thread.

When you say it is OK if you generate from another PC, are you copying the project across rather than running it from a network drive?

Also was Word 2003 installed after RoboHelp? That can cause problems which uninstalling and reinstalling would fix. Do all other projects work OK under Word 2003 when generating printed documentation. If you only have one, then create a document from one of the supplied projects.

Let us know how that goes.

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