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joaquinc21401521
Participating Frequently
Jul 31, 2018 7:02 PM UTC
Answered

Problem after migrating from an old version of RoboHelp

I'm having an issue after migrating and generating the project in HTML5 the menu and views appear but not scrolling in the browser, so I'm able to see only partially all views.

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Jeff_Coatsworth
Jeff_CoatsworthCorrect answer
Community Expert
Jul 31, 2018 8:25 PM UTC

Sorry, I don't have experience with RoboHelp I didn't start this project just migrating to latest version before it was HTM and we need to update because with the old version we are having issues on Chrome.

Where is the Gallery Button and what needs to be re-added?


Pretty sure you don't want to use Multiscreen HTML5 - you want Responsive HTML5

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13 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jul 31, 2018 7:05 PM UTC

That sounds like a bug that was already fixed - are you completely up to date on your version? (which is what, btw?)

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    joaquinc21401521Author
    Participating Frequently
    Jul 31, 2018 7:34 PM UTC

    I'm using version 2017 and I already applied two updates without any luck on my issue from here Adobe - Support : RoboHelp Support Center : Service Releases

    Adobe RoboHelp 2017 (13.0.2.334)

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Jul 31, 2018 7:57 PM UTC

    And you regenerated your output again after applying the patch? What layout are you using? One of them you had to reapply with a slightly different name to get it to "kick in" - I don't recall which though. Is it happening with all browsers or just some?

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