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italital
Known Participant
April 15, 2013
Answered

Problem copying images from Microsoft Word

Hello,

I'm evaluating your new RoboHelp 10.0, and I have a question regarding copying images from Microsoft Word.
If I copy a single image from Word and paste it to RH it works, but if I copy more than one (for example a whole document), it do not pastes the images (or eventually pastes only the selected text)
Is there a bug, or it intentionally acts like this?

Thank you.

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Peter Grainge
Peter GraingeCorrect answer
Community Expert
May 1, 2013

I am working on this but not getting any conclusive results so far. I may need to send my findings to Adobe once I have set up some further tests.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


I have finally found the cause of this problem.

In Word, open the document you sent me and go File > Options > Advanced > Web Options.

You will see an option Rely on VML...

Deselect that and save.

Now copy and paste.

I believe the setting is per document.

Please confirm that fixes the problem at your end.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 15, 2013

First I need to clarify this is a user to user forum, you are not talking to Adobe.

Rh9 introduced this feature and whilst I don't use it, I am sure it worked albeit with an issue that could be worked around and not this one. However, now I am getting the same result in Rh9 and Rh10. I have asked some questions of someone who does use the feature and am awaiting his response. I will post back as soon as I can.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 15, 2013

There seems to be an issue when the images in Word were PNG images. Is that likely the cause here? Try creating a brief document and paste in a GIF and a JPG image. Does that content paste in OK?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 15, 2013

Odd. Now all image formats are pasting in OK. Are you able to send me a document that is giving this problem? Create a new one with garbage text if it is all confidential. See Contact on my site.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Translate
Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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