Problem importing images into RoboHelp 10 from FM 11

I am using Adobe TCS4, on Win XP SP3, to import or link structured FrameMaker 11 books and documents into RoboHelp 10. Our default graphics types are generally eps and tiff images, in anchored frames and imported by reference into FrameMaker, and FrameMaker equations. When I import a FM document into RoboHelp, things appear reasonably correct, equations are converted to jpegs, but the other images typically do not appear. Instead, blank images are created in the appropriate size, and named <docname>00001.jpg, etc, where <docname> is the original FrameMaker document name.

During import, the Images portion of the FrameMaker conversion settings list "Use Distiller to Generate Image". If this box is checked, RoboHelp nearly always crashes when there are non-equation images in the file. If that setting is unchecked, the import generally completes, but the images, except for equations, are not imported. Remarkably, occasionally one or a few of the correct images doappear in the RoboHelp html; in these cases, it is usually one or more tiff images that have somehow been successfully converted to jpeg; but the majority of images are not converted.

I have tried a few other things, without success. For example, I have replaced all the images in the Framemaker document with jpeg images, then imported into RoboHelp, but the results are the same, with empty renamed images created, and original images not imported. I have also tried reducing the image sizes in the Framemaker to the exact size size required in the output; in other words, so images appear at 100% size in Framemaker. This approach also has not been successful. I have also tried importing to another format in RoboHelp, such as png, with no success.

I have had some occasional success, for example rare occasions when one or two images appear in the RoboHelp html, and a single case in which nearly all of the graphics imported correctly. That FM document is somewhat different from the others because nearly all of the referenced images in FrameMaker were PDF. The successfully imported PDFs were imported into RH as jpegs of the same name. The only files that failed to import were a few eps files which were imported as blank images named aqccording to the <docname>0001.jpg scheme.

Aside from converting all of my images to PDF, and modifying documents accordingly, I have run out of things to try. So, I was hoping to get some advise:

1) Is there another approach I can try?

2) Should I uninstall and reinstall TCS4?

3) Is there an import log that could tell me the mapping of FrameMaker image name to RoboHelp image name, for example: fm0201.tif > <docname>00001.jpg? At least then I could use that list to manually import the appropriate jpgs into Robohelp.

4) Is anyone else experiencing this issue?

5) What is it with the constant crashes when "Use Distiller to Generate Image" is checked. In these cases, Distiller keeps chugging away, producing images, until RoboHelp crashes.

Thanks very much, I appreciate any suggestions.

Chris McCauley