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AntoninMaxSea
AntoninMaxSea
Inspiring
June 13, 2025
Answered

Problem Source Control (DevOps /TFS) the checkin window is empty

  • June 13, 2025
  • 1 reply
  • 188 views

Hi,

I have connected Azure DevOps without error to my project on another device (using the second activation license). The connection configuration is identical to the one defined on my first device.

When I click on check in, the dialog box is empty and there are no files to archive. I have to use TFS to check in and get latest.

I'm using the latest version RH 2022 v6 on two devices, not at the same time.

Does anyone know what the problem is?

Thanks

    Correct answer AntoninMaxSea

    Thank you for your reply.

    On re-reading the RoboHelp documentation, I came across the following important note: 

    If the language of your system is not English, a workaround is needed to support the connection to Azure DevOps. The folder containing the tf.exe file contains subfolders for different languages. Delete or rename the subfolder corresponding to your system language so that the tf.exe file defaults to the English version). For example, if your system language is French, delete or rename the 'fr' subfolder.


    Deleting the 'fr' subfolder resolved the issue.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 13, 2025

    There's got to be some difference between the two devices that's blocking it - I would suggest contacting the RH folks on this one - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    AntoninMaxSea
    AntoninMaxSeaAuthorCorrect answer
    Inspiring
    June 16, 2025

    Thank you for your reply.

    On re-reading the RoboHelp documentation, I came across the following important note: 

    If the language of your system is not English, a workaround is needed to support the connection to Azure DevOps. The folder containing the tf.exe file contains subfolders for different languages. Delete or rename the subfolder corresponding to your system language so that the tf.exe file defaults to the English version). For example, if your system language is French, delete or rename the 'fr' subfolder.


    Deleting the 'fr' subfolder resolved the issue.

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