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T
Tamazze
Participating Frequently
November 24, 2009
Question

Problem updating RH8 with Windows 7

  • November 24, 2009
  • 1 reply
  • 2630 views

I've been using RH8 with XP, but I got a new Windows 7 machine last week so I had to do a fresh install of RH8. I got through the install with no problems and the un-updated version of RH seems to work OK, but I need to apply both the 8.0.1 and 8.0.2 updates.

I attempted to run the install for 8.0.1 from the Adobe installer and though it seemed to go too fast, I received a message that the install was finished. However, when I tried to install 8.0.2, it said that I had to install 8.0.1 first, so apparently that install hadn't worked after all.

I downloaded 8.0.1 directly from the Adobe support center and tried to install it that way, but it dies directly after choosing the install language (English). I've restarted several times, restored the computer to a point before my first attempt in hopes of getting a clean try, etc. All to no avail.

I typically use RoboHelp HTML and the unpatched version is working, but I really need the 8.0.2 patch because I'm concerned about the integrity of the links and folders as the project grows. I'm at my wits end as far as what to do next (reinstall the whole thing?).

I would really appreciate any suggestions as to what to try next.

Thanks,

Tamara

    This topic has been closed for replies.

    1 reply

    Captiv8r
    Captiv8r
    Legend
    November 24, 2009

    Hi Tamara

    Are you able to download the updates and run them from your local PC? If so, you may need to try right-clicking the file and choosing to run it in "XP Compatibility mode".

    Perhaps try that?

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

    T
    TamazzeAuthor
    Participating Frequently
    November 24, 2009

    Thanks Rick, that was a great suggestion. I had not even thought of trying that, but after 12+ years of using the various incarnations of RH, I feel like I've REALLY stepped off into the wildness of weirdness now because when I clicked the file I got a completely bizarre (to me) error message.

    I downloaded the files again and put them in a different folder, but I got the same message. I'm at a complete loss. Any ideas?

    Best wishes,

    Tamara

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 25, 2009

    Does 8.0.1 show in Add/Remove programs?

    Which version of Windows 7 are you using?

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

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