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Dave-Ypsi
Participating Frequently
October 13, 2014
Question

Problem Viewing Multimedia in CHM

  • October 13, 2014
  • 1 reply
  • 416 views

It seems as though viewing multimedia in a CHM file generated with RH9 or RH10 is broken.  I have a project that was originally created with RH7 or RH8.  It's been upgraded to RH9.  Today, I noticed that an SWF file embedded in a help topic is not working in the compiled CHM.  It's works in the Viewer in the project.  Others seem to be having similar issues.  I haven't seen any definitive answers posted.  What does Adobe have to say?

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1 reply

Captiv8r
Captiv8r
Legend
October 13, 2014

Hi there

Have you ensured you have the latest and greatest version of the Flash Player installed?

Is the CHM running in 64 bit or 32 bit mode?

Cheers... Rick

D
Dave-YpsiAuthor
Participating Frequently
October 13, 2014

Programs and Features shows Flash Player 15 ActiveX and Flash Player 15 Plugin, installed 9/30/14.  In Settings, I see Flash Player (32-bit) to manage settings.  I'm running with Windows 7, 64-bit. 

Captiv8r
Captiv8r
Legend
October 13, 2014

I'll try to better explain

Things got really confusing with the advent of commonplace 64 bit operating systems. The CHM file may now be displayed using either a 32 bit version of the CHM viewer or the 64 bit version. So the trick is to ensure you have the latest Flash player for each version.

When you launch a CHM file by double-clicking it, you are likely running the 64 bit version of the CHM viewer. As this relies on the 64 bit version of Microsoft Internet Explorer, you need to ensure you are running the latest Flash ActiveX control for that version.

The link below should assist with the IE stuff.

Version of IE 32 bit or 64 bit? - How can I tell which version I - Microsoft Community

Personally, I'd test two ways. Immediately after compiling the CHM file, click the button RoboHelp offers that runs it. Does the content load then? Also double-click the CHM and test that way.

I'm not sure about the most recent versions of RoboHelp, but at one point it would always launch the 32 bit version of the viewer. So you would see different results depending on whether RoboHelp was opening the CHM file and using the 32 bit viewer or whether you double-clicked the CHM file and caused the 64 bit viewer to load up.

Sorry to be so confusing. It's a muddy issue!

Cheers... Rick

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