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Marc M.
Inspiring
February 7, 2022
Question

Problem with file names

  • February 7, 2022
  • 2 replies
  • 413 views

At the moment we sometime face the problem, that Robohelp is suggesting another Filename as the title is showing. We can`t reproduce this problem but with some file names we have a problem like you can see in the screenshot.

 

The reason is surely not the "ä" letter, because we already use other titles with "ä", "ö", "ü" which are showing the same file name as title name. But as we are not able to reproduce this problem i think this is not easy to check.

 

But what is really annoying is the fact that when we change the title name after saving it, the file won`t be overwritten. Robohelp is creating a new file in windows with the new file name. Afterwards we are not able to delete the first file in the author`s content. So we also have problems in our version control afterwards as the file is missing...

 

Does someone have a solution for this?

    This topic has been closed for replies.

    2 replies

    Peter Grainge
    Community Expert
    Community Expert
    February 7, 2022

    All updates applied to whichever version you are using?

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    Marc M.
    Marc M.Author
    Inspiring
    February 8, 2022

    We are using V2020.7.46

    Legend
    February 7, 2022

    Sorry, I do not have a solution for your problem, but a remark you might want to consider. If you are hosting your online help on a server later on, you should avoid umlauts in the file names, as these files will cause problems then and will not be found by the server.