Skip to main content
J
jesa712
Inspiring
March 23, 2009
Answered

Problem with install - serial number

  • March 23, 2009
  • 2 replies
  • 748 views
I recently installed RH8 as an upgrade to X5. There is no serial number anywhere on the DVD case so I was only able to install it in trial mode. I spent an hour on the phone being transferred back and forth between customer service and tech support, each insisting it was the other department that should help me. No luck. Does anyone know a quick way to get this issue resolved?

Thanks!
    This topic has been closed for replies.
    Correct answer jesa712
    I found out that we purchased it through our Dell rep, so I was able to get the serial number from him.

    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 23, 2009
    How did you purchase it? If it was online from Adobe click the link the main site for your account. By drilling down to that, you can always retrieve your serial number.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    J
    jesa712AuthorCorrect answer
    Inspiring
    March 25, 2009
    I found out that we purchased it through our Dell rep, so I was able to get the serial number from him.
    G
    GEWB
    Inspiring
    March 23, 2009
    I would call, and call, and call again and INSIST on a full refund...get the sales department involved... that should get someone's attention. Bet you get a serial number.

    Regards,
    GEWB
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices