Problem with Trial Download

Forum|Forum|18 years ago
November 29, 2007
5 replies
690 views

I have downloaded the trial version of RoboHelp 7. After clicking the "I want to try Adobe RoboHelp 7 free for 30 days" radio button and clicking the Next button, I receive the following message: A problem was encountered while trying to load the trial period for Adobe RoboHelp 7.

I successfully downloaded this trial version to my work computer using my Adobe login. Can I use the same login to download the trial to a different computer?

I have rebooted my computer, uninstalled RoboHelp 7, and re-downloaded the trial...and I get the same message. So far...I'm not too impressed with this new version.

Any suggestions?

This topic has been closed for replies.

Peter Grainge

Community Expert

Thanks Gary. Adobe also confirmed this.

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Peter Grainge

Community Expert

Could you install Word? Might be quicker. Make sure you open Word before you install RH.

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M

mmphillipstxAuthor

Known Participant

I will give it a try...but I'm waiting for Dell to send me the original software I purchased when I bought the laptop. I'll try it when I get them.

Peter Grainge

Community Expert

With earlier versions you could install without Word being present, although obviously nothing Word related would work.

I wonder if this version can be installed without Word. I'm checking but doubt there will be an answer today.

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G

GEWB

Inspiring

quote:

Originally posted by: Peter Grainge
I wonder if this version can be installed without Word. I'm checking but doubt there will be an answer today.

Hello Peter -

Yes, can install RH7 without having Word installed (that's how I ran the beta test).

Regards,
GEWB

G

GEWB

Inspiring

If John's suggestions didn't work, here are a couple more ideas.

> You must be logged into Windows as Administrator in order to install RH.
> You should turn OFF any and all anti-virus programs.
> You MUST disable any BIOS (or software) settings that prevent writing to the Master Boot Record of your hard drive - RH MUST write to the MBR or the install WILL fail.
> You must have an active connection to the Internet or the installation will fail (just about at the point you reached).

Regards,
GEWB

johndaigle

Legend

Yikes!
You are having terrible luck today. By chance are you installing on a Windows 2000 machine? Peter Grainge reports that the trial may not run on Windows 2000 (though the licensed version does).

Also if you are installing on Windows Vista, you might look at this tech note.
Troubleshoot installation problems in RoboHelp 7 (Windows Vista)

If you are installing on Windows XP try this
Troubleshoot installation problems in RoboHelp 7 (Windows XP)

Let's hope your luck changes.
John

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon

M

mmphillipstxAuthor

Known Participant

I am running Windows XP. I do not yet have Word installed on this PC...could that have anything to do with it?

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