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July 1, 2013
Question

problem with using RH pop-up in windows 8 IE11

  • July 1, 2013
  • 12 replies
  • 1853 views

I am using tech com suite with robohelp 9 under windows 7.

Normally, if i create a pop-up (insert>popup) and specify "display in custom sized popup", the link will open the specified htm file in something that looks like a tool-tip at the cursor location. This is what I want.

Unfortunately, in windows 8.0 IE 11, it opens a new browser window in the top left corner of the display. I don't like this because, instead of easily clicking away to close the pop-up, the user has to close a browser window.

I would appreciate a way to modify the html to continue to get the tool tip style pop-up in windows 8.

here's the html robohelp creates:

===

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="generator" content="Adobe RoboHelp 9" />
<title>Home Page 03</title>
<link rel="StyleSheet" href="default.css" type="text/css" />
</head>

<body>
<?rh-script_start ?><script src="ehlpdhtm.js" type="text/javascript" language="JavaScript1.2"></script><?rh-script_end ?>
<h1>Home Page 03</h1>
<p>Type topic text here.</p>
<p><a href="javascript:BSSCPopup('User_Experience.htm');" id="a1">This
is a link</a></p>
<?rh-script_start ?><script type="text/javascript" language="JavaScript1.2">//<![CDATA[
if( typeof( FilePopupInit ) != 'function' ) FilePopupInit = new Function();
FilePopupInit('a1');
//]]></script><?rh-script_end ?>
</body>
</html>

===

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12 replies

Peter Grainge
Community Expert
Community Expert
July 4, 2013

If you are not having a problem with IE10 then maybe this is a bug with IE11 which I believe is still a beta version.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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July 8, 2013

Peter,

You are right, I was actually using IE 10 on Windows 8 tablet. I think the issue is that Robohelp pop-ups no longer seem to work on touch devices as a "tool tip" type display. As I noted, now a new browser window opens. I hope team robohelp will take a look at this issue. In the meantime, i would appreciate a workaround.

Peter Grainge
Community Expert
Community Expert
July 8, 2013

WebHelp is not designed for tablets. Also it is my understanding that the version of Windows on a tablet is not the same as on a PC.

You need the HTML5 output available with Rh10. See The RoboHelp Tour on my site.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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