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M
MRERVIN
Participating Frequently
September 7, 2011
Answered

Problems converting Robohelp 7 to Robohelp 9

  • September 7, 2011
  • 1 reply
  • 4418 views

I recently upgraded to Robohelp 9, and tried to take my files with me. The first attempt ended with all of my Robohelp 7 files corrupted and unusable. I recovered from backup, and tried importing one by one. Each time, the system hangs and the files end up completely corrupted. Anyone else experienced this? Any suggestions? I really don't want to have to do the whole thing over...

    This topic has been closed for replies.
    Correct answer Peter Grainge

    I tried to view the files on a new project after I imported five .htm files. That caused Robohelp to crash. I created a new project, restored the files from backup, then imported a template file (just one .htt file) into the new project. Trying to view this template caused the computer to crash.

    I have not been able to import the entire project at any time.


    Try this

    1. Import just one topic
    2. Go to topic properties and remove the template association
    3. View.

    It that works, try a couple more viewing after each file.

    If still working, import one template and associate it with one topic. Try again.

    Let me know how that goes. Stop as soon as it breaks.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 7, 2011

    What files? Are you talking about a project? Make sure that you are fully patched in RH9 before opening up a copy of your RH7 project. What messages are you getting? See Peter Grainge's site (grainge.org) for info on going from earlier versions of RH to RH8/9.

    M
    MRERVINAuthor
    Participating Frequently
    September 7, 2011

    Jeff_Coatsworth wrote:

    What files? Are you talking about a project?

    I tried doing the whole project, which resulted in complete file corruption. I also tried importing individual .htm and .htt files, both of which caused Robohelp to crash.

    Jeff_Coatsworth wrote:

    Make sure that you are fully patched in RH9 before opening up a copy of your RH7 project. What messages are you getting? See Peter Grainge's site (grainge.org) for info on going from earlier versions of RH to RH8/9.

    I'll check out his site and double-check the patches. Thanks.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 8, 2011

    What do you mean by "I tried to take all the files with me"?

    How exactly are you upgrading the project?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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