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T
technicald20774695
Known Participant
June 24, 2016
Answered

Problems opening a project on a Windows 10 computer for the first time

  • June 24, 2016
  • 2 replies
  • 408 views

I'm using RoboHelp 11.0.4.291  and have a project open on a Windows 10 computer. This is the first time I've opened the project on Windows 10 and right now I'm not able to work on the project for 2 reasons.

1) Double clicking on Topics will does not open the Design/HTML editor.  Right clicking and selecting edit topic also does nothing.  However, if I click Preview topic I can view it.  This doesn't allow me to edit topics at all though. 

1) The style and formatting pod is greyed out in the View >> Pods menu so I can't open it.  The project is not read only so I'm not sure what the probelm is.

Help would be much appreciated.  Thanks!

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

All the options for Adding or Removing an HTML Editor are also greyed out.


Was this a machine that previously had RH11 installed on it & was upgraded to Win10? You may have to either run RH11 as an admin to see if it has any effect OR deactivate, uninstall & reinstall as an admin user to get full rights.

2 replies

T
technicald20774695Author
Known Participant
June 29, 2016

Thanks for all the help everyone.  I ended up uninstalling and and reinstalling and it works properly now.

Captiv8r
Captiv8r
Legend
June 24, 2016

Hi there

If you click Tools > Options you should see a dialog similar to below:

Ensure that your settings match what I've listed.

Once you have done this (I'm guessing you may find yours to be different) see if you are now able to access the CSS.

Cheers... Rick

T
technicald20774695Author
Known Participant
June 27, 2016

Hi Rick,

Thanks for the quick help this morning.  I navigated to the Options > File Association and I don't have anything under HTML Editors.  I imagine that is the probelm.  How do I proceed to get the Design View and HtML View to show up?

Best regards,


Matthew

T
technicald20774695Author
Known Participant
June 27, 2016

All the options for Adding or Removing an HTML Editor are also greyed out.

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