Skip to main content
technicald20774695
Known Participant
Jun 24, 2016 10:57 AM UTC
Answered

Problems opening a project on a Windows 10 computer for the first time

I'm using RoboHelp 11.0.4.291  and have a project open on a Windows 10 computer. This is the first time I've opened the project on Windows 10 and right now I'm not able to work on the project for 2 reasons.

1) Double clicking on Topics will does not open the Design/HTML editor.  Right clicking and selecting edit topic also does nothing.  However, if I click Preview topic I can view it.  This doesn't allow me to edit topics at all though. 

1) The style and formatting pod is greyed out in the View >> Pods menu so I can't open it.  The project is not read only so I'm not sure what the probelm is.

Help would be much appreciated.  Thanks!

This topic is closed to new replies. Start a new post to keep the conversation going.
Jeff_Coatsworth
Jeff_CoatsworthCorrect answer
Community Expert
Jun 27, 2016 1:25 PM UTC

All the options for Adding or Removing an HTML Editor are also greyed out.


Was this a machine that previously had RH11 installed on it & was upgraded to Win10? You may have to either run RH11 as an admin to see if it has any effect OR deactivate, uninstall & reinstall as an admin user to get full rights.

View reply

6 replies

technicald20774695Author
Known Participant
Jun 29, 2016 10:18 AM UTC

Thanks for all the help everyone.  I ended up uninstalling and and reinstalling and it works properly now.

Translate
Captiv8r
Captiv8r
Legend
Jun 24, 2016 3:14 PM UTC

Hi there

If you click Tools > Options you should see a dialog similar to below:

Ensure that your settings match what I've listed.

Once you have done this (I'm guessing you may find yours to be different) see if you are now able to access the CSS.

Cheers... Rick

Translate
technicald20774695Author
Known Participant
Jun 27, 2016 7:17 AM UTC

Hi Rick,

Thanks for the quick help this morning.  I navigated to the Options > File Association and I don't have anything under HTML Editors.  I imagine that is the probelm.  How do I proceed to get the Design View and HtML View to show up?

Best regards,


Matthew

Translate
technicald20774695Author
Known Participant
Jun 27, 2016 7:23 AM UTC

All the options for Adding or Removing an HTML Editor are also greyed out.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices