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Question

Problems since upgrading to Windows 7

Forum|Forum|15 years ago
September 10, 2010
3 replies
1466 views

I am having the same problem. We, as a company upgraded to Windows 7. Since then, I have had nothing but problems. When I have Windows Explorer open and RoboHelp, I constantly get that Windows Explorer has stopped working and is shutting down. I do not ever get this when i'm not working in RH. So yesterday I was making significant changes to my WebHelp project and I kept getting the Windows Explorer issue. Eventually, I gave up and I couldn't even close/exit my project. I had to End Task via Task Manager. Now when I open my project and attempt to generate, nothing happens. I can open another project and it works fine. My companies IT dept is getting quite tired of uninstalling/installing RH because of the registry problems it seems to produce on an ongoing basis.

Never had any problems until we rolled out Windows 2007. I have spent a significant amount of time trying to get my RH to work consistently. It is becoming my enemy. And I've been working with it for about 4 years now.

HTML

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fortangela1000Author

Known Participant

I have tried the sample projects and yes they work. My current one worked for about 80 hours. Honestly I don't have that time

to spend on a sample project to see if it will eventually crash too. I don't have bad characters in my file names. My file names are relatively short. The paths sometimes not so much. It's a large project. So yes. I deleted my .cpd and .xphj file and opened it using the .hhp file. Oops. Now where did my TOC go? It has left the building! If I could have some consistency with this NOT crashing constantly, I could forego having a TOC until the very semi-end. Our product is going through a major UI overhaul, so a lot of changes are being made on a regular basis to my projects. Also, after a crash, and deleting the aforementioned files and opening project via HHP, when I go to generate, it reverts back to generating HTML help. Sounds like a corrupt registry issue AGAIN. Mind you, My IT guys do not like uninstalling/installing this on a regular basis (which tends to fix it for awhile), nor are they readily available to do so. I'll see about getting them to create a new profile for me, but that will probably take a week. There's bigger priorities, and my issues with RH are making me more and more expendable.

Captiv8r

Legend

Hi there

Sorry, but my crystal ball is on the fritz and my telepathy skills are sub par. Therefore I cannot deduce what version of RoboHelp you are using.

To my knowledge, only version 8 will work properly with Windows 7. If your version is older than version 8 you will likely need to download and install the Microsoft Virtual Machine with XP Mode in order to allow RoboHelp to function properly. This runs an XP environment within Windows 7. You must also have Windows 7 Professional or Ultimate. Home Premium doesn't allow you to use the virtual machine.

Cheers... Rick

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Inspiring

Hello Rick, Actually I'm having problems with crashing with RH8 HTML and Windows 7. I'm contacting Windows support now at my company.

fortangela1000Author

Known Participant

I would sure like to hear what they say. I don't have anything else crashing for Windows 7, including other non-Windows apps, so i'm betting the issue is with Adobe.

Peter Grainge

Community Expert

I have branched this post into a new thread as it is not the same problem this post was attached to. There the user's problem was caused by using brackets in filenames so I cannot see a connection.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

I have also moved it into the correct forum.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

See if this thread helps.

http://forums.adobe.com/thread/675575?tstart=0

Adobe support RoboHelp 8 on Windows 7 32 bit. They do not support earlier versions or RoboHelp 8 on Windows 7 64 bit. You don't give information about what you are running.

I have just moved two machines to Windows 7 32 bit, both with RoboHelp 8. One machine that was recent and high spec would not upgrade so I had to do a full install. The other was still a good spec but not so high and that upgraded fine. Both are running RoboHelp 8 with no trouble. I don't use source control, the relevance of that will be obvious when you read the other thread.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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