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February 13, 2023
Question

Problems using SharePoint for collaboration

  • February 13, 2023
  • 1 reply
  • 163 views

Hello everyone, 

 

a colleague and I are working on a joint project, using SharePoint integration. From the beginning, we have had the problem that when we open the connection to SharePoint, it takes an extremely long time (about 25-30 minutes) for the content to load, even though the project and the entire folder are only a few megabytes in size. Also, when checking in revised content, there are always problems. After consulting with our IT, we are relatively certain that the problem is not resulting from our firewall, at least.

Has anyone here encountered this problem as well? And if so, how were you able to fix the problem?

 

I look forward to a reply and thank you in advance

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Community Expert
    February 14, 2023

    If you're not getting any hints from other postings about RH/SP issues, then I would suggest contacting the RH folks directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.