procedure for importing pdf

Question

I am on RH8. I'm getting a message saying corrupted file when I try to import PDF. I found Peter's info re: this problem on his site as follows:

22

07 Jan 2010

Peter Grainge

Importing a PDF results in a invalid file format or corrupted file message.

Bizarrely you may get this message if you import a PDF created in a recent version of Acrobat including the one that ships with RoboHelp 8.

To test this is the cause, import an old PDF or one created by another PDF writer.

The workaround is to set Acrobat to save with Acrobat 5 compatibility.

Update 27 Jan 2011. This problem has been fixed in RoboHelp 9.

I need more info and a procedure for doing what is suggested here.

luviola10 · Accepted Answer

your second approach worked. I don't believe this error was fixed even in RH 8.02.

Jeff_Coatsworth · Answer

Well, there's 2 approaches here - the first is to hope that it got fixed in RH8 for you. Make sure that you're all up to date with your RH8 patches (use the Help > Updates mechanism or go directly to the http://www.adobe.com/downloads/updates/ page.

The second approach (if the first doesn't pan out and you don't want to move to RH9) is to recreate the PDF again and set the "open-with" version to Acrobat 5.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.