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Skystride01
Known Participant
June 16, 2014
Question

Project Does Not Respond

  • June 16, 2014
  • 1 reply
  • 498 views

Good Day. I am using RH9 and my large projects started to freeze up and not respond. I suspect file corruption. I have reinstalled RH9 to no avail. Any suggestions? Thanks.

Additional information: Project opens and sometimes works for a short period before freezing.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 17, 2014

Is there any source control involved?

Where are the projects stored?

Do you have the same problem with the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

What version of Windows?

Have IT changed anything? Particularly the virus checker.

Take a look at Opening Projects on my site. Maybe the CPD file needs to be deleted.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Skystride01Author
Known Participant
June 17, 2014

Hi Peter. No, there is no source control involved. The project is stored on my local C: drive where the program resides. I am not having the problem with the sample projects and I have been able to create a new test project and generate output successfully. I am using Win 7 and since it is my personal desktop computer, IT has not changed anything. I did delete the CPD file and rebuild it but the problem remains.

I did download a trial version of Captivate 8 to test it to see if I wanted to upgrade from v5.5. I mention that only as a change to my system. And I did check for RH9 updates and downloaded and installed 9.02.

I did system maintenance, emptied the files marked for deletion, ran virus checker and WinZip Registry cleaner.

I do not import Word documents and I write everything directly in RH.

The two projects I am having problems with are more than 10 years old and have come up through the versions. They are very large with more than 4,000 htm files each. I have had this happen on occasion before. The problem has mysteriously gone away on its own in the past. It is persisting this time.

Thanks for your help.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 17, 2014

There is no specific limit to the number of topics, it's about the combination of topics and images. With Rh9 I found 4,000 topics without many images was around the level where performance did drop off but not to the level you describe. Maybe you have lots of images as well and that is behind the problem?

How powerful is the machine itself?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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