Skip to main content
S
sharont64060952
Known Participant
February 28, 2021
Question

Project looks blank/empty after upgrading from RoboHelp Classic to RoboHelp 2019

  • February 28, 2021
  • 3 replies
  • 203 views

I just opened a RoboHelp Classic project with the "Upgrade" option in RoboHelp 2019, but it appears empty/blank. Any suggestions? Thanks.

    This topic has been closed for replies.

    3 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 1, 2021

    Is this in the project created before you applied the update? If it is I would upgrade again as the upgrade process is better.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      S
      sharont64060952Author
      Known Participant
      March 1, 2021

      Yes, this project was created before I applied the update. I'll try your suggestion to start with the Classic project and upgrade it in 2019 again. Thanks.

      A
      Community Expert
      AmebrCommunity Expert
      Community Expert
      February 28, 2021

      I've been doing the following to test any major upgrade for years, which you could try.

       

      1. Make a zip backup of my project that I can't open accidentally, so I have a safe version in case something goes wrong.

      2. Make a copy of my project, delete the cpd and open the copy in Classic.

      3. Check for missing topics or other files and fix them - usually they're in the right place, but just not recorded correctly in RH's filing system. Deleting the cpd should clear RH's memory and show these files with a red x. Also the Missing Topics report can be handy.

      4. Close the project.

      5. Open the tidied copy in the new version of Robohelp.

       

       

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      February 28, 2021

      Difficult to say without seeing a screenshot. Please use the photo icon to insert images within the post. Some supporters will not open attachments for security reasons and if you do download, you are then not seeing the image inline with the text. Then thanks to a quirk of this forum you have to close the thread and reopen it before you can reply. Crazy but that's the way it is.

       

      This page will show you what you should be seeing. The User Interface (grainge.org)

      ________________________________________________________
      See www.grainge.org for free Authoring and RoboHelp Information

      Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      S
      sharont64060952Author
      Known Participant
      February 28, 2021

      Thanks, Peter.

      I got the project to open now, but kept getting the error below whenever I tried to open a topic. I then went to:
       https://www.adobe.com/support/robohelp/downloads.html 
      as you suggested in another post and download and installed the 2019.0.14 update, which indicates it fixed errors dealing with project upgrades. However, now I'm getting this same Application Error when I first open the app. Any suggestions?

      ~Sharon

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices