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Inspiring
April 22, 2021
Question

Project's bullet points on iPad/iPhone

  • April 22, 2021
  • 5 replies
  • 446 views

When viewing my published project from an iPad or iPhone, bullets appear like a section sign. Is there an easy way to correct this?

 

I'm using RoboHelp 2017, version 13.03.346. 

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    5 replies

    Community Manager
    May 1, 2021

    First of all and generally said: The font you are using obviously needs to be available on the target device.

    But for iOS and Safari, it's a little bit more complicated: Safari usually blocks access to locally installed fonts and replaces them with the fonts allowed in Safari. Custom fonts can only be loaded as web fonts.

    However, "Georgia" is a system font on iOS 13 and above: https://developer.apple.com/fonts/system-fonts/

    So, in theory, it should work with Georgia.

    But: I noticed that this does not seem to work for all system fonts.

    So, to be on the save side, you will need to load the font as a web font by importing it through your stylesheet:

     

    @11220649-face {
      font-family: georgia;
      src: url('https://www.yourdomain.com/path/georgia.woff2');
    }

     

    and then referenced, e.g.:

     

    p {
      font-family: georgia;
    }

     

    The @1552174 should be at the very beginning of your CSS as the first statement.

    Let us know if it works.

     

    Peter Grainge
    Community Expert
    Community Expert
    May 1, 2021

    If they appear OK on other devices I can't help you further, I'm not an Apple user. In the absence of anyone else answering, I suggest you try support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

    Please post the answer.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Peter Grainge
    Community Expert
    Community Expert
    April 23, 2021

    Did you change the actual bullet?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    April 30, 2021

    Yes, I did.

    Peter Grainge
    Community Expert
    Community Expert
    April 22, 2021

    I'm guessing it is something to do with the font you are using in your list. Try another editing the list and changing the bullet character. By section sign you mean something like this.

     

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Inspiring
    April 22, 2021

    Thanks, Peter. Yes, that's the icon we see. I will try chnaging the font to see if that resolves the issue. Appreciate it!

    Inspiring
    April 22, 2021

    I'm also using the Responsive HTML5.