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twnancy
Participant
Apr 28, 2015 5:14 PM UTC
Question

Project stalls/hangs when compiling and creates 0 KBs file

One recently converted RoboHelp 11 WebHelp project stalls/hangs in the compilation process and creates the following file with 0 KBs: __cpSwf2HTML5ZipMap. All of our other projects (20) compile successfully without this noted file. What is the problem and how do we resolve it?

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8 replies

cquesada27
Participant
Feb 10, 2016 2:18 AM UTC

Hello, any luck resolving this issue? I am having same problem, and I have narrowed it down to a setting in the Content Categories WebHelp settings.

When I include a particular Conditional Build tag, my generator to stop and hang RoboHelp.

I have recreated the WebHelp SSL, re set the settings, basically no matter what I do, as soon as I define one of the conditional build tags as an "available tag" my WebHelp hangs and does not generate.

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Feb 17, 2016 1:13 PM UTC

Is this a project that you can share? See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 4, 2015 3:07 PM UTC

Are both your project and the target when generating on the same drive?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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twnancyAuthor
Participant
May 4, 2015 3:59 PM UTC

Peter,

Thank you for your timely response! Could you clarify what you mean by “target”? If you are referring to the ‘output folder and start page’, yes.

Please advise. Thanks!

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 11, 2015 2:36 AM UTC

Sorry for slow response. I have been travelling.

Is this still happening or have you fixed it meantime?

You say the project and output are on the same drive, is that the local drive? Have you tried deleting the CPD file and reopening the project?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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