Skip to main content
C
Carol Elkins
Known Participant
January 12, 2014
Question

Publish error: failed to create chr_book_op.gif

  • January 12, 2014
  • 1 reply
  • 677 views

I'm using RH10 as part of TCS4. Multiple projects that are routinely updatedfor the past 10 years suddenly (since the last update) now all fail during the Publish operation with an unhelpful error "Failed to create chr_book_op.gif." The projects generate without error so this is not a problem within TCS4. Since the error occurs in multiple projects, I assume it is a connectivity issue. To test, I verified that  I can manually (using Filezilla) FTP all files to the target Web site so I know the FTP settings are valid. I have verified that the Filezilla FTP settings are the same settings as defined in the project's Publish settings. The only thing that changed since the last update is that I swapped out a broadband modem. Everything works correctly with the new modem, and I assume that since I can successfully manually FTP, the modem is not the source of the problem.

Has anyone seen this error before? I'm at a loss as to how to further troubleshoot.  It would be a nuisance if I cannot use RH's Publish functionality.

This topic has been closed for replies.

1 reply

Anjaneai_Srivastava
Adobe Employee
Anjaneai_Srivastava
Adobe Employee
January 16, 2014

Hi,

When the publish fails does it always indicate any resource file in the error like Failed to create FILENAME.

Can you try to generate WebHelp/FlashHelp both and see if the error is regarding the same files? Can you locate this particualr graphic in your project, is it broken or missing?

Also, create a test project and simply publish it to the same connection details in the same output and see if tehre is a problem with Robohelp not being able to connect to your FTP details.

Can you add a screenshot of the compilation/publishing summary that you see in the 'Output view'.

Thanks,

Anjaneai

C
Carol ElkinsAuthor
Known Participant
January 17, 2014

Hello Anjaneai,

I created a test project (as WebHelp). It generated correctly but again failed during Publish at the same file (chr_con_out.gif) that causes all of my other projects to fail. The .gif file is present in all of my projects and is part of the standard Chrisi skin. Here is a screenshot of the error:

I generated the same test project as FlashHelp. It generated correctly but failed during Publish. I don't use FlashHelp, so I don't know how to interpret the error. Here is a screenshot of the error:

There were no errors to indicate a problem with the FTP connection.

Thank you for your help.

Carol

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 29, 2014

Did this get resolved?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices