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David Hurlston
Inspiring
June 13, 2015
Question

Publish in RH 2015 not working in Responsive

  • June 13, 2015
  • 1 reply
  • 600 views

Has anyone tried this yet?

What worked  in RH 11 for the publish dialog box dos not work in RH2015.  I get a message "Failed to create directory blah"  although I know directory blah is there and doesn't need to be created

The user guide seems to skip over publishing in anything but WebHelp and FlashHelp unless I am reading it wrong

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
June 13, 2015

Hi there

I participated in the beta and never saw an issue with publishing, nor did I see it reported from other participants.

Questions:

Is this a totally new project or an upgraded one?

What is the folder path where you are attempting to publish?

If you open one of the sample projects, are you able to publish it?

Cheers... Rick

D
David HurlstonAuthor
Inspiring
June 14, 2015

Thanks Rick. I would be surprised too if this was missed in the beta testing

Here is what I have tried so far beyond the original experience described with RH2015, which was a project converted from RH11 to RH2015.

1. A new very simple RH2015 test project that contains none of our special ingredients - just the plainest of projects - won't publish, just hangs

2. Tried on old project in RH11 - publishes fine.

3. Converted same project to RH2015 - won't publish, just hangs

I will try one of the sample projects next...

surbhi_maheshwari9120543
Community Manager
surbhi_maheshwari9120543Community Manager
Community Manager
June 15, 2015

Hi,

I think there is some issue with the installation of RoboHelp at your side. You can try re-installing it.

If problem persists then please send me these files namely

1. PDApp.log

2. amt3.log

3. oobelib.log

4. Adobe Robohelp 2015 log file

First three files can be located in at Appdata\local\temp

Last file can be located at ...\ProgramFiles(x86)\Common Files\Adobe\Installers and select the most recent file for Adobe robohelp 2015...log.gz file

Send these files to me at sumahesh@adobe.com

Thanks!!

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