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dash1138
dash1138
Known Participant
May 1, 2024
Question

Publish to server - Robohelp 2017 Version 13.0.0.257 - The password was not allowed

  • May 1, 2024
  • 2 replies
  • 128 views

Hello Robohelp community. I'm sorry if this is a duplicate question, but I didn't see anything that was exactly like my scenario. I am trying to publish our robohelp "webhelp" project to our server and I keep getting the message "Warning: Failed to publish to "generic name web server". reason: The password was not allowed. Our technicians have assured me that the Host Name, Port, Password and UserID we are using is correct. We are using FTP Protocols. I am stumped. Any assistance would be greatly appreciated. Thank you in advance. 🙂

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    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 1, 2024

    If you manually FTP the output to the webserver using the same credentials, does it hassle you? 

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      May 1, 2024

      @Jeff_Coatsworth Good point. I should have suggested that. FileZilla is a free tool that can do that or @dash1138 can get IT to provide something similar.

      ________________________________________________________

      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

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        Peter Grainge
        Community Expert
        Peter GraingeCommunity Expert
        Community Expert
        May 1, 2024

        Perhaps SFTP is needed but that was not an option in the version you are using. Whatever, the problem, these issues are rarely if ever a RoboHelp issue.

         

        I think IT will need to look into a bit more or you will need to get the output to the server in a different way.

        ________________________________________________________

        My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

         

        Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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