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sRankin99
Inspiring
January 22, 2013
Question

Published Webhelp TOC books will not expand (Java Error)

  • January 22, 2013
  • 1 reply
  • 959 views

Hello,

I hope someone can help!   Our  published project (Webhelp) had been working just fine on IE8.  I'm not sure if there was an update to the browser, but suddenly none of the books will expand and the following Java error displays:  Help! My users are not happy.

 

Message: Object doesn't support this property or method

Line: 892

Char: 11

Code: 0

URI: http://apps-intranet-dev.avnet.com/em/DevTrain/GenesisTraining/WebHelp/whthost.js

Ps: I made sure my Robohelp software had downloaded the latest updates and then re-published the project. That didn't help.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 23, 2013

That looks more like a javascript error, not a java error. Different things.

Please see the Sticky Topic Before You Post and note the section Include the Edition and Version.

Does the output work when accessed from the folder to which you generate, which should be local?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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S
sRankin99Author
Inspiring
January 23, 2013

Hi Peter,

Sorry about that. I did read the Before you Post, but must have missed the Edition/version note. I have RH 10.0.0.287.  

I just tried to launch from the Webhelp folder on my local machine and got the same error.  I did the same operation from my personal lap top and it worked just fine.  I am sure that IT has pushed some kind of update that caused this to happen, but haven't received an answer yet as to what that could have been.  Would knowing that be helpful?

Thank you so much for your help. I really appreciate it.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 23, 2013

What browsers are you using on which machines?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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